Clinical Concierge Medical Assistant (MA-C) - Urgent Care
About The Position
Indigo Urgent Care, a MultiCare Company, is hiring a Clinical Concierge Medical Assistant to perform clinical tasks and coordinate patient care within the scope of an MA-C license. The role works collaboratively with the care team to support health outcomes and patient experiences, provide excellent customer service, and assist with clinic management. Indigo operates urgent care clinics across Washington and Idaho and offers virtual care services. The position is 0.9 FTE, with a day schedule of three 12-hour shifts from 8 a.m. to 8 p.m. Compensation is $24.83–$35.71 per hour, with potential additional premiums and incentives. The role offers a comprehensive benefits package, with eligibility varying by role and location.
Requirements
- For Washington positions: Washington State Medical Assistant-Certified (MA-C) credential; an interim certification is acceptable for up to one year from its issue date or until MA-C is issued.
- For Washington positions: current BLS certification, or the ability to obtain it through an in-house training program, depending on assignment.
- For Idaho positions: current CMA certification through AAMA, NHA, or NCCT.
- For Idaho positions: Washington State MA-C or MA-R license, with endorsement by Indigo within the first 30 days of employment.
- For Idaho positions: current BLS certification, or the ability to obtain it through an in-house training program, depending on assignment.
- A Washington MA-C license is required within 45 days of hire where applicable.
- Applicants currently in an externship or residency program may be considered with active or pending Washington DOH MA-R certification within seven days of hire.
Nice To Haves
- At least one year of experience in a physician’s office or other medical facility is preferred.
Responsibilities
- Collaborate with physicians, clinical staff, front office staff, and clinic management to support comprehensive health care outcomes.
- Perform clinic functions requiring specialized knowledge and integration of available standards, resources, and data.
- Advocate for ethical, holistic care that promotes the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds.
- Create and provide a safe, supportive environment for patients.
- Provide excellent patient customer service and assist with clinic management.
Benefits
- Medical, dental, and vision coverage plans with generous employer-paid contributions.
- Life insurance and short- and long-term disability coverage.
- Retirement savings plans.
- Tuition reimbursement: 100% of tuition and fees or up to $5,250 per year for full-time employees and $2,500 per year for part-time employees.
- Paid time off, including time off for extended illness.
- Wellness program, including mental health coaching and services.
- Career growth opportunities, leadership pathways, and mentor/preceptor opportunities.
- Additional earning opportunities, including premiums, differentials, extra-shift and float incentives, and a monthly incentive program with payouts up to $300.
- Potential sign-on bonuses and customer experience bonuses.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
