Clinical Concierge Medical Assistant (MA-C) - Urgent Care

MultiCare Health System•Sammamish, WA

6d•$25 - $36•Onsite

About The Position

Indigo Urgent Care, a MultiCare Company, is hiring a Clinical Concierge Medical Assistant to perform clinical tasks and coordinate patient care within the MA-C license scope. The role works in close collaboration with the care team to support health care outcomes and patient experiences, provide excellent customer service, and assist with clinic management. The position is listed at 0.9 FTE, with a day schedule of 8 a.m. to 8 p.m. across three 12-hour shifts. The posting describes Indigo as operating more than 40 clinics across Washington and Idaho, as well as virtual care services. Compensation includes a stated pay scale of $24.83–$35.71 per hour, with additional potential premiums and incentives: a $2.50 hourly Indigo Premium for all hours worked; a $1.75 hourly X-Ray Certification Premium for employees trained and certified in X-Ray; a $1.25 hourly weekend differential for weekend shifts; applicable extra-shift and float incentives; and a monthly incentive program with payouts up to $300. Pay is influenced by factors including skills, experience, certifications, and education. The position offers medical, dental, and vision coverage; life insurance; short- and long-term disability; retirement savings plans; tuition reimbursement; paid time off, including time off for extended illness; and wellness support, including mental health coaching and services. Benefit eligibility may depend on role and location. The posting lists separate credential requirements for Washington and Idaho. Washington applicants need a Washington Medical Assistant-Certified (MA-C) credential, with an interim certification accepted for up to one year from issuance or until MA-C issuance. Idaho applicants need a current CMA certification from AAMA, NHA, or NCCT, and a Washington MA-C or MA-R license endorsed by Indigo within the first 30 days of employment. Both state sections specify current BLS certification, which may be obtained through an in-house training program depending on assignment. One year of experience in a physician's office or other medical facility is preferred. Exceptions may be made for applicants in an externship or residency program under the conditions listed in the posting.

Requirements

Washington applicants: Washington State Medical Assistant-Certified (MA-C) credential; Washington State Medical Assistant Interim Certification is acceptable for up to one year from its issue date or until MA-C is issued.
Washington applicants: current BLS certification, or the ability to obtain it through an in-house training program depending on assignment.
Idaho applicants: current CMA certification from AAMA, NHA, or NCCT.
Idaho applicants: Washington State MA-C or MA-R license, with endorsement by Indigo within the first 30 days of employment.
Idaho applicants: current BLS certification, or the ability to obtain it through an in-house training program depending on assignment.
A Washington MA-C license is required within 45 days of hire for applicants covered by the stated externship or residency exception; the posting also specifies an active or pending WA DOH MA-R certification within 7 days of hire.
The schedule is 8 a.m. to 8 p.m., three 12-hour shifts; the position is listed at 0.9 FTE.

Nice To Haves

At least one year of experience in a physician's office or other medical facility is preferred.
X-Ray training and certification qualifies employees for the X-Ray Certification Premium.

Responsibilities

Collaborate with physicians, clinical staff, front office staff, and clinic management to support comprehensive health care outcomes.
Perform clinic functions requiring specialized knowledge and integration of available standards, resources, and data.
Advocate for ethical and holistic care that promotes the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds.
Create and provide a safe and supportive environment for patients.
Provide excellent patient customer service and assist with clinic management.

Benefits

Medical, dental, and vision coverage plans with employer-paid contributions.
Life insurance.
Short- and long-term disability coverage.
Retirement savings plans.
Tuition reimbursement of 100% of tuition and fees, or up to $5,250 per year for full-time employees and $2,500 per year for part-time employees.
Paid time off, including time off for extended illness.
Wellness program and mental health coaching and services.
Additional hourly Indigo Premium, X-Ray Certification Premium for eligible trained and certified employees, and weekend differential for weekend shifts.
Extra-shift and float incentives when applicable.
Monthly Indigo Incentive Program with payouts up to $300.
Competitive compensation and potential volume incentives, customer experience bonuses, and sign-on bonuses.