Clinical Concierge Medical Assistant (MA-C) - Urgent Care
About The Position
Indigo Urgent Care, a MultiCare Company, is hiring a Clinical Concierge Medical Assistant to perform clinical tasks and coordinate patient care within the MA-C license scope. The role works in close collaboration with the care team to support health care outcomes and patient experiences through patient customer service and clinic management assistance. The position is listed at 0.9 FTE, with a day schedule of three 12-hour shifts from 8 a.m. to 8 p.m. The position is based in Indigo’s urgent care setting. Indigo describes its clinics as technology-enabled and modern, and its care model as team-based, with no patient panels. Washington and Idaho-specific certification requirements apply. Compensation is listed at $24.83–$35.71 per hour, with additional premiums and incentive opportunities described in the posting.
Requirements
- Washington applicants: Washington State Medical Assistant-Certified (MA-C) credential; an interim certification is acceptable for up to one year from its issue date or until the MA-C is issued.
- Washington applicants: Current BLS certification, or the ability to obtain it through an in-house training program depending on assignment.
- Idaho applicants: Current CMA certification from AAMA, NHA, or NCCT.
- Idaho applicants: Washington State MA-C license, or Washington State MA-R license with Indigo endorsement within the first 30 days of employment.
- Idaho applicants: Current BLS certification, or the ability to obtain it through an in-house training program depending on assignment.
- Applicants currently in an externship or residency program may be excepted from certain requirements if they have active or pending Washington DOH MA-R certification within seven days of hire; the posting also specifies a Washington State MA-C license within 45 days of hire.
- Work three 12-hour shifts, scheduled from 8 a.m. to 8 p.m.
Nice To Haves
- At least one year of experience in a physician’s office or other medical facility is preferred.
- X-ray training and certification can qualify employees for an additional hourly premium.
Responsibilities
- Collaborate with physicians, clinical staff, front office staff, and clinic management to support comprehensive health care outcomes.
- Perform a variety of clinic functions requiring specialized knowledge and integration of available standards, resources, and data.
- Advocate for ethical and holistic care that promotes the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds.
- Create and provide a safe and supportive environment for patients.
- Provide excellent patient customer service and clinic management assistance.
Benefits
- Medical, dental, and vision coverage plans with employer-paid contributions.
- Life insurance and short- and long-term disability coverage.
- Retirement savings plans.
- Tuition reimbursement of 100% of tuition and fees or up to $5,250 per year for full-time employees and $2,500 per year for part-time employees.
- Paid time off, including time off for extended illness.
- Wellness program, including mental health coaching and services.
- Leadership pathways and mentor/preceptor opportunities.
- Indigo Premium of $2.50 per hour for all hours worked.
- X-ray Certification Premium of $1.75 per hour for all hours worked for employees trained and certified in X-ray.
- Weekend differential of $1.25 per hour for staff working weekend shifts.
- Extra-shift and float incentives when applicable.
- Monthly Indigo Incentive Program with a payout rate of up to $300 per month.
- Volume incentives, customer experience bonuses, and sign-on bonuses may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
