Clinical Concierge Medical Assistant (MA-C) - Urgent Care

MultiCare Health System • Mill Creek, WA

2d

About The Position

Indigo Urgent Care, a MultiCare Company, is seeking a Clinical Concierge Medical Assistant to perform clinical tasks within the MA-C license scope and coordinate patient care. The role works collaboratively with physicians, clinical staff, front office staff, and clinic management to support health care outcomes, patient experiences, customer service, and clinic operations. The position advocates for ethical, holistic care and helps create a safe, supportive environment for patients from diverse backgrounds.

This is a 0.9 FTE day-shift role with a schedule of three 12-hour shifts, from 8 a.m. to 8 p.m. Indigo describes its care model as team-based, with no patient panels, and its clinics as modern and technology-enabled. The position is associated with a pay scale of $24.83–$35.71 USD per hour. Additional earning opportunities may include hourly premiums, weekend differential, extra-shift and float incentives, and a monthly incentive program.

Requirements

• For Washington positions: Washington State Medical Assistant-Certified (MA-C) credential; an interim Washington State Medical Assistant certification is acceptable for up to one year from its issue date or until the MA-C is issued.
• For Washington positions: MA-C license must be obtained within 45 days of hire.
• For Idaho positions: Current CMA certification by AAMA, NHA, or NCCT.
• For Idaho positions: Washington State MA-C license, or Washington State MA-R license endorsed by Indigo within the first 30 days of employment.
• Current BLS certification, or ability to obtain it through an in-house training program depending on assignment.
• At least one year of experience in a physician’s office or other medical facility is preferred; exceptions may be made for applicants currently in an externship or residency program with active or pending Washington DOH MA-R certification within seven days of hire.

Nice To Haves

• At least one year of experience in a physician’s office or other medical facility is preferred.
• X-ray training and certification may qualify employees for an additional hourly premium.

Responsibilities

• Collaborate with physicians, clinical staff, front office staff, and clinic management to support comprehensive health care outcomes.
• Perform a variety of functions in the clinic setting requiring specialized knowledge and integration of standards, resources, and data.
• Advocate for ethical and holistic care that promotes patients’ autonomy, dignity, and health, including for patients from diverse ethnic and social backgrounds.
• Create and provide a safe and supportive environment for patients.
• Provide excellent patient customer service and assist with clinic management.

Benefits

• Medical, dental, and vision coverage plans with generous employer-paid contributions.
• Life insurance and short- and long-term disability coverage.
• Retirement savings plans.
• Tuition reimbursement: 100% of tuition and fees or up to $5,250 per year for full-time employees and $2,500 per year for part-time employees.
• Paid time off, including time off for extended illness.
• Wellness program, including dedicated mental health coaching and services.
• Career growth opportunities, including leadership pathways and mentor/preceptor opportunities.
• Additional earning opportunities, including Indigo and X-ray certification premiums, weekend differential, extra-shift and float incentives, a monthly incentive program, volume incentives, customer experience bonuses, and sign-on bonuses; availability varies.

What This Job Offers

• Education Level: No Education Listed