Clinical Concierge Medical Assistant (MA-C) - Urgent Care

MultiCare Health System•University Place, WA

1d•$25 - $36•Onsite

About The Position

The Clinical Concierge Medical Assistant supports patient care and clinic operations by performing clinical tasks and coordinating care within the scope of an MA-C license. The role works collaboratively with the care team to promote positive health outcomes and patient experiences, provide excellent customer service, and assist with clinic management. Indigo Urgent Care is part of MultiCare and operates clinics in Washington and Idaho, as well as virtual care services.

Requirements

For Washington roles: Washington State Medical Assistant-Certified (MA-C) credential.
For Washington roles: Washington State Medical Assistant Interim Certification is acceptable for up to one year from its issue date or until the MA-C is issued.
For Washington roles: Current BLS certification, or the ability to obtain it through an in-house training program depending on assignment.
For Idaho roles: Current CMA certification from AAMA, NHA, or NCCT.
For Idaho roles: Washington State MA-C license, or Washington State MA-R license endorsed by Indigo within the first 30 days of employment.
For Idaho roles: Current BLS certification, or the ability to obtain it through an in-house training program depending on assignment.
Applicants in an externship or residency program may be considered with active or pending WA DOH MA-R certification within seven days of hire; Washington MA-C licensure is required within 45 days of hire.
Minimum one year of experience in a physician's office or other medical facility is preferred.

Nice To Haves

Minimum one year of experience in a physician's office or other medical facility.
X-ray training and certification, which qualifies employees for an additional hourly premium.

Responsibilities

Collaborate with physicians, clinical staff, front office staff, and clinic management to support comprehensive health care outcomes.
Perform clinic functions requiring specialized knowledge and integration of applicable standards, resources, and data.
Advocate for ethical, holistic care that promotes the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds.
Create and provide a safe, supportive environment for patients.
Support the clinic through patient customer service and clinic management assistance.
Coordinate patient care and perform clinical tasks within the MA-C license scope.

Benefits

Medical, dental, and vision coverage plans with generous employer-paid contributions.
Life insurance and short- and long-term disability coverage.
Retirement savings plans.
Tuition reimbursement: 100% of tuition and fees or up to $5,250 per year for full-time employees and $2,500 per year for part-time employees.
Paid time off, including time off for extended illness.
Wellness program, including mental health coaching and services.
Leadership pathways and mentor/preceptor opportunities.
Hourly Indigo premium, X-ray certification premium for eligible employees, and weekend differential for staff working weekend shifts.
Extra-shift and float incentives when applicable.
Monthly Indigo Incentive Program with payouts of up to $300 per month.
Volume incentives, customer experience bonuses, sign-on bonuses, and tuition assistance are also described as potential compensation enhancements.