Clinical Concierge Medical Assistant (MA-C) - Urgent Care
About The Position
Indigo Urgent Care, a MultiCare Company, is hiring a Clinical Concierge Medical Assistant to perform clinical tasks and coordinate patient care within the MA-C license scope. The role works in close collaboration with the team to support health care outcomes and positive patient experiences through excellent customer service and clinic management assistance. Indigo operates more than 40 clinics across Washington and Idaho and offers virtual care services. This position is listed at 0.9 FTE, with a day shift schedule of three 12-hour shifts from 8 a.m. to 8 p.m. Compensation includes a base hourly range of $24.83–$35.71, with additional premiums and incentives potentially available. Pay may be influenced by skills, experience, certifications, and education. The role offers a team-based care model, a modern technology-enabled clinic environment, and a flexible schedule. Benefits include medical, dental, and vision coverage, life insurance, short- and long-term disability, retirement savings plans, paid time off, extended-illness time off, a wellness program with mental health coaching and services, and tuition reimbursement. Benefits eligibility may depend on role and location.
Requirements
- For Washington positions: Washington State Medical Assistant-Certified (MA-C) credential.
- For Washington positions: Washington State Medical Assistant Interim Certification is acceptable for up to one year from its issue date or until the MA-C is issued.
- For Washington positions: Current BLS Certification, or ability to obtain it through an in-house training program depending on assignment.
- For Idaho positions: Current CMA certification from AAMA, NHA, or NCCT.
- For Idaho positions: Washington State MA-C license or Washington State MA-R license endorsed by Indigo within the first 30 days of employment.
- For Idaho positions: Current BLS Certification, or ability to obtain it through an in-house training program depending on assignment.
- At least one year of experience in a physician’s office or other medical facility is preferred.
- Exceptions may be made for applicants currently in an externship or residency program with active or pending Washington DOH MA-R certification within seven days of hire; Washington MA-C licensure is required within 45 days of hire.
Nice To Haves
- At least one year of experience in a physician’s office or other medical facility.
- X-ray training and certification, which qualifies employees for an additional hourly premium.
Responsibilities
- Collaborate with physicians, clinical staff, front office staff, and clinic management to support comprehensive health care outcomes.
- Perform clinic functions requiring specialized knowledge and integration of available standards, resources, and data.
- Advocate for ethical and holistic care that promotes the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds.
- Create and provide a safe and supportive environment for patients.
- Provide excellent patient customer service and clinic management assistance.
Benefits
- Medical, dental, and vision coverage plans with employer-paid contributions.
- Life insurance.
- Short- and long-term disability coverage.
- Retirement savings plans.
- Tuition reimbursement of 100% of tuition and fees or up to $5,250 per year for full-time employees and $2,500 per year for part-time employees.
- Paid time off, including time off for extended illness.
- Wellness program, including mental health coaching and services.
- Potential premiums and incentives, including Indigo and X-ray certification premiums, weekend differential, extra-shift and float incentives, and monthly incentive program payouts.
- Potential sign-on bonuses and customer experience bonuses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
