Clinical Concierge Medical Assistant (MA-C) - Urgent Care
About The Position
Indigo Urgent Care, a MultiCare Company, is hiring a Clinical Concierge Medical Assistant to perform clinical tasks and coordinate patient care within the MA-C license scope. The role works collaboratively with the care team to support health care outcomes and patient experiences, provide excellent customer service, and assist with clinic management. Indigo operates more than 40 clinics across Washington and Idaho and offers virtual care services. The position is listed at 0.9 FTE, with a day shift schedule of three 12-hour shifts from 8 a.m. to 8 p.m. Compensation is $24.83–$35.71 per hour, with potential additional premiums, incentives, and differentials. Benefits include medical, dental, and vision coverage, life and disability insurance, retirement savings plans, paid time off, wellness resources, career development opportunities, and tuition reimbursement.
Requirements
- For Washington positions: Washington State Medical Assistant-Certified (MA-C) credential; an interim certification is acceptable for up to one year from its issue date or until the MA-C is issued.
- For Washington positions: MA-C license required within 45 days of hire.
- For Idaho positions: Current CMA certification through AAMA, NHA, or NCCT.
- For Idaho positions: Washington State MA-C or MA-R license, with endorsement by Indigo within the first 30 days of employment.
- Current BLS certification, or ability to obtain it through an in-house training program depending on assignment.
- Minimum one year of experience in a physician's office or other medical facility is preferred; exceptions may be made for applicants in an externship or residency program with active or pending Washington DOH MA-R certification within seven days of hire.
Nice To Haves
- Minimum one year of experience in a physician's office or other medical facility.
- For Washington applicants in an externship or residency program: active or pending WA DOH MA-R certification within seven days of hire.
- For Idaho applicants: current CMA certification through AAMA, NHA, or NCCT.
Responsibilities
- Collaborate with physicians, clinical staff, front office staff, and clinic management to support comprehensive health care outcomes.
- Perform a variety of clinic functions requiring specialized knowledge and integration of available standards, resources, and data.
- Advocate for ethical and holistic care that promotes patient autonomy, dignity, and health across diverse ethnic and social backgrounds.
- Create and provide a safe and supportive environment for patients.
- Provide patient customer service and assist with clinic management.
Benefits
- Medical, dental, and vision coverage plans with generous employer-paid contributions
- Life insurance
- Short- and long-term disability coverage
- Retirement savings plans
- Tuition reimbursement: 100% of tuition and fees or up to $5,250 per year for full-time employees and $2,500 per year for part-time employees
- Paid time off, including time off for extended illness
- Wellness program
- Mental health coaching and services
- Career growth opportunities, including leadership pathways and mentor/preceptor opportunities
- Potential hourly premiums, weekend differential, extra-shift and float incentives, and monthly incentive payouts
- Competitive salary and paid time off
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
