Clinical Concierge Medical Assistant (MA-C) - Urgent Care

MultiCare Health System • Spokane, WA

8d • $22 - $32 • Onsite

About The Position

Indigo Urgent Care, a MultiCare Company, is seeking a Clinical Concierge Medical Assistant to perform clinical tasks and coordinate patient care within the MA-C license scope. The role works in close collaboration with the care team to support health care outcomes and patient experiences, provide excellent patient customer service, and assist with clinic management. The position is 0.9 FTE, with a day schedule of three 12-hour shifts from 8 a.m. to 8 p.m.

Requirements

• For Washington positions: hold Washington State Medical Assistant-Certified (MA-C) certification. Washington State Medical Assistant Interim Certification is acceptable for up to one year from its issue date or until MA-C certification is issued.
• For Washington positions: hold current BLS certification, or obtain it through an in-house training program depending on assignment.
• For Idaho positions: hold current CMA certification through AAMA, NHA, or NCCT.
• For Idaho positions: hold a Washington State MA-C or MA-R license, with endorsement by Indigo within the first 30 days of employment.
• For Idaho positions: hold current BLS certification, or obtain it through an in-house training program depending on assignment.

Nice To Haves

• At least one year of experience in a physician's office or other medical facility is preferred.
• Applicants currently in an externship or residency program may be considered if they have an active or pending Washington DOH MA-R certification within seven days of hire; a Washington State MA-C license is required within 45 days of hire.

Responsibilities

• Collaborate with physicians, clinical staff, front office staff, and clinic management to support comprehensive health care outcomes.
• Perform clinic functions that require specialized knowledge and integration of available standards, resources, and data.
• Advocate for ethical and holistic care that promotes the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds.
• Create and provide a safe and supportive environment for patients.
• Support the unit through patient customer service and clinic management assistance.

Benefits

• Medical, dental, and vision coverage plans with generous employer-paid contributions.
• Life insurance and short- and long-term disability coverage.
• Retirement savings plans.
• Tuition reimbursement of 100% of tuition and fees, or up to $5,250 per year for full-time employees and $2,500 per year for part-time employees.
• Paid time off, including time off for extended illness.
• Wellness program, including mental health coaching and services.
• Additional earning opportunities, including an Indigo hourly premium, X-ray certification premium for trained and certified employees, weekend differential, applicable extra-shift and float incentives, and a monthly incentive program with payouts up to $300.
• Competitive compensation, volume incentives, customer experience bonuses, sign-on bonuses, and tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed