Clinical Concierge Medical Assistant (MA-C) - Urgent Care
About The Position
Indigo Urgent Care, a MultiCare Company, is hiring a Clinical Concierge Medical Assistant to perform clinical tasks within the MA-C license scope and coordinate patient care. The role works in close collaboration with the care team to support positive health outcomes and patient experiences, provide excellent customer service, and assist with clinic management. Indigo operates more than 40 clinics across Washington and Idaho and offers virtual care services. This position is listed at 0.9 FTE, with a day schedule of 8 a.m. to 8 p.m. for three 12-hour shifts. Compensation is $24.83–$35.71 per hour, with additional premiums and incentives potentially available. Benefits include medical, dental, and vision coverage, life insurance, short- and long-term disability, retirement savings plans, paid time off, wellness support, career development opportunities, and tuition reimbursement. Eligibility and benefits may vary by role and location.
Requirements
- For Washington positions: Washington State Medical Assistant-Certified (MA-C) credential; an interim Washington MA certification is acceptable for up to one year from its issue date or until the MA-C is issued.
- For Washington positions: Current BLS certification, or the ability to obtain it through an in-house training program, depending on assignment.
- For Idaho positions: Current CMA certification from AAMA, NHA, or NCCT.
- For Idaho positions: Washington State MA-C license, or Washington State MA-R license endorsed by Indigo within the first 30 days of employment.
- For Idaho positions: Current BLS certification, or the ability to obtain it through an in-house training program, depending on assignment.
- A Washington State MA-C license is required within 45 days of hire, as stated in the Washington requirements.
- Applicants in an externship or residency program may be considered if they have an active or pending Washington DOH MA-R certification within seven days of hire.
Nice To Haves
- At least one year of experience in a physician's office or other medical facility is preferred.
Responsibilities
- Collaborate with physicians, clinical staff, front-office staff, and clinic management to support comprehensive health care outcomes.
- Perform a variety of clinic functions requiring specialized knowledge and the integration of standards, resources, and data.
- Advocate for ethical, holistic care that promotes the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds.
- Create and provide a safe and supportive environment for patients.
- Provide patient customer service and assist with clinic management.
Benefits
- Medical, dental, and vision coverage plans with employer contributions
- Life insurance
- Short- and long-term disability
- Retirement savings plans
- Tuition reimbursement
- Paid time off, including time off for extended illness
- Wellness program, including mental health coaching and services
- Career growth opportunities, including leadership pathways and mentor/preceptor opportunities
- Potential hourly premiums, shift differentials, extra-shift and float incentives, and monthly incentive payouts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
