Concierge

American House Senior Living Communities•Fort Myers, FL

About The Position

The Concierge is the welcoming face of a senior living community in Sarasota, providing friendly customer service and administrative support to residents, guests, and staff. The role includes greeting residents and visitors, answering and directing calls, resolving resident concerns, scheduling appointments, managing mail, and using technology to support efficient community operations. The Concierge also helps lead emergency procedures, uses the BILD sales system, supports weekend activities, promptly notifies the Executive Director of emergencies, and reports items that need repair. The position is available part-time or full-time, with shifts described as Sundays from 8 a.m. to 8 p.m. or shifts from 8 a.m. to 3 p.m. and 3 p.m. to 8 p.m. The employee must be willing to pick up additional shifts when needed. Proficiency in word processing, spreadsheets, and email is required; senior living experience is a plus.

Requirements

Proficiency in word processing, spreadsheets, and email.
Willingness to pick up additional shifts when needed.

Nice To Haves

Experience in senior living environments.

Responsibilities

Greet residents and guests warmly and help create a welcoming environment.
Answer calls and direct guests and callers to the appropriate people or locations.
Address and resolve resident concerns.
Provide administrative and clerical support.
Schedule appointments and manage mail.
Use technology to support communication and efficient operations.
Lead emergency procedures.
Use the BILD sales system.
Support and lead weekend activities.
Notify the Executive Director promptly of emergencies.
Identify items needing repair and report them.