Concierge

Sonata Lake Mary•Lake Mary, FL

1d•Onsite

About The Position

The Concierge serves as an ambassador for the Community and performs receptionist and other administrative duties to support the administration of the Community. The role helps provide a positive experience for residents, visitors, and staff through courteous service, communication, and clerical support. The Concierge follows emergency and safety procedures, communicates effectively with staff, and immediately advises the Lifestyle Services Director, Resident Care Director, and General Manager of changes in a resident’s physical or mental health. The position may involve exposure to infectious waste or diseases, interactions with residents who may be hostile or emotionally upset due to mental status, background and drug testing, and possible recording or use of the employee’s image as described in the posting.

Requirements

High school diploma.
Strong interpersonal-relations skills and the ability to relate to a variety of people and personalities.
Considerable initiative and judgment.
Word-processing and clerical skills.
Ability to work flexible hours and participate in holiday activities.
Ability to bend and reach and to sit for extended periods.
Ability to work weekends and holidays as assigned.
May be required to work a shift other than the one originally hired for and extended hours of up to 16 hours per day.
Must complete background, criminal, and drug tests as required by HR policies and procedures; may be asked to submit to random drug testing during employment.

Responsibilities

Provide a positive first impression to everyone entering the Community.
Answer and screen incoming calls courteously and professionally, route calls, and take messages as appropriate.
Greet visitors, screen them, require them to sign in, notify residents of visitors, and give visitors instructions according to residents’ directions.
Receive and process incoming mail and accept outgoing mail and packages.
Type, copy, order, and maintain office-supply inventory, and perform other assigned clerical duties.
Maintain and update the Emergency Phone Number Log and keep it at the front desk.
Maintain and update residents’ emergency contact information and keep it at the front desk.
Assist managers with clerical responsibilities and page staff as needed.
Take RSVPs for special functions as necessary.
Oversee sign-ups for scheduled transportation.
Distribute maintenance-request forms and forward completed forms to the Environmental Services Director.
Perform other necessary duties, including light housekeeping.
Follow emergency procedures and understand and follow safety policies and procedures.
Communicate effectively with all staff.
Immediately advise the Lifestyle Services Director, Resident Care Director, and General Manager of changes in a resident’s physical or mental health.