Founder Concierge @ Wild Spring Dunes
About The Position
The Founder Concierge supports delivery of a highly personalized Founder experience at Wild Spring Dunes. This role is a consistent on-site resource for Founders during visits and throughout their ongoing relationship with the property, assisting with reservations, trip planning, on-site hospitality, account and portal support, events, and follow-up. Working closely with the Founder Services and Reservations team, the Concierge helps manage the day-to-day needs of the Founder program, builds meaningful relationships with Founders, and coordinates their needs across the property. The ideal candidate is a warm, proactive hospitality professional who enjoys learning about guests, anticipating their needs, and creating memorable experiences. The position is primarily outdoors in varying weather conditions and involves a fast-paced, guest-facing environment with extended periods of standing and walking. The role uses POS systems, tee sheet software, handheld radios, golf carts, staging equipment, merchandising fixtures, inventory systems, and bag-handling and storage systems.
Requirements
- Strong interpersonal and communication skills.
- Professional demeanor and commitment to hospitality excellence.
- Ability to work in a fast-paced, team-oriented environment.
- Ability to stand, walk, and remain active for extended periods of 4–6 or more hours.
- Ability to communicate clearly in person and via radio.
- Ability to regularly lift and carry up to 50 pounds.
- Ability to safely operate golf carts and other light equipment.
Nice To Haves
- Previous golf or hospitality experience.
- Interest in growing within the golf industry and a startup resort setting.
Responsibilities
- Serve as a primary day-to-day resource for Founder needs and requests.
- Maintain an on-site presence to welcome, engage with, and assist Founders.
- Build relationships with Founders and learn their individual preferences and needs.
- Conduct appropriate pre-arrival, on-site, and post-visit follow-up.
- Identify opportunities to personalize and enhance the Founder experience.
- Assist Founders with tee times, guest access, and reservation changes.
- Coordinate Founder trip details, including golf, lodging, dining, transportation, and other needs.
- Assist with future visit planning and help Founders book upcoming reservations while on property.
- Assist with travel planning and coordination for other Sandborn destinations as appropriate.
- Ensure special requests and important Founder details are communicated across departments.
- Assist with Founder onboarding and education about the Founder Portal.
- Help Founders understand and use Founder benefits, policies, events, and available resources.
- Maintain accurate Founder profiles, preferences, visit history, and communication notes.
- Assist with Founder account and billing questions and coordinate resolution of discrepancies.
- Support planning and execution of Founder-only events and experiences.
- Assist with event registration, guest lists, reservations, communications, gifts, and logistics.
- Provide on-site hospitality during Founder events.
- Support additional Founder programming and engagement initiatives throughout the year.
- Coordinate with Reservations, Golf, F&B, Marketing, and other departments to fulfill Founder needs.
- Assist leaders with other Founder initiatives and administrative needs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
