Founder Program Manager @ Wild Spring Dunes

Dream Golf•Mt. Enterprise, TX

1d•Onsite

About The Position

The Founder Program Manager leads the Wild Spring Dunes Foundership program and develops and delivers a consistent, high-touch Founder experience. The role oversees Founder services, reservations, events, communications coordination, policies and procedures, and ongoing programming, while identifying ways to strengthen the program as the property grows. Reporting to the Reservations & Marketing Manager, the position represents Foundership in internal planning and decision-making and works across Wild Spring Dunes departments with the Sandborn ownership team and KemperSports management team. The Founder Program Manager directly supervises the Founder Concierge and works with the Reservations team on Founder reservations and annual tee time initiatives. The position leads program development, policies and procedures, reservations, events and experiences, the Founder Portal and resources, and Founder relationships and service. It also coordinates Foundership activities across departments, represents the program in leadership meetings, and supports broader Reservations & Marketing initiatives as needed. Work includes regular on-site interaction with Founders and employees, and periodic travel for Founder trips, events, and related activities. The role may require work on weekends, holidays, evenings, special events, and other peak periods.

Requirements

Strong relationship-building skills and genuine interest in creating meaningful guest experiences.
Leadership ability and willingness to take ownership of a growing program.
Ability to balance strategic program development with hands-on execution.
Confident communication with Founders, employees, leadership, and ownership.
Comfort representing Wild Spring Dunes on property and while traveling.
Proactive approach to improving experiences and processes.
Sound judgment and discretion when handling sensitive guest, financial, or organizational matters.
Strong organization and ability to manage multiple projects, events, deadlines, and priorities simultaneously.
Ability to lead cross-departmental projects when team members do not report directly to the position.
Comfort developing policies, procedures, processes, and written resources.
Confidence using reservation systems, CRM tools, spreadsheets, web platforms, and other hospitality technology.
Flexibility and willingness to work select weekends, holidays, evenings, and travel dates based on Founder and event needs.
Ability to stand, walk, and remain active for extended periods of 4–6+ hours.
Ability to communicate clearly in person and via radio.
Ability to regularly lift and carry up to 50 pounds.
Ability to operate golf carts and other light equipment safely.

Nice To Haves

Previous experience in hospitality, golf operations, private clubs, membership programs, guest services, or a similar relationship-driven environment.
Demonstrated experience managing high-touch guest, member, VIP, or client relationships.
Experience planning and executing events, trips, or guest experiences.
Previous leadership or supervisory experience.
Experience developing operational procedures, service standards, or customer programs.
Familiarity with golf and golf travel.
College degree in hospitality, business, communications, or a related field.

Responsibilities

Lead the overall Wild Spring Dunes Founder program and help establish its long-term direction.
Represent Foundership in department and leadership meetings, conveying Founder needs, feedback, and priorities in operational discussions and decisions.
Develop and evaluate Founder programming, benefits, services, and experiences; identify opportunities to improve the program and establish consistent service standards and processes.
Gather Founder feedback, identify trends, and partner with the Reservations & Marketing Manager and property leadership on program evolution.
Serve as the primary Wild Spring Dunes liaison with Sandborn ownership and KemperSports management on Foundership policies, procedures, and program development.
Develop, document, maintain, communicate, and evaluate Founder policies, operating procedures, handbook materials, and related resources; coordinate implementation across appropriate teams.
Partner with the Reservations & Marketing Manager on the annual Founder reservation rollout strategy and booking process.
Oversee the Founder reservation experience, assist with inventory planning, booking policies, timelines, and communications, and coordinate annual bookings and ongoing reservation needs with the Reservations team.
Provide guidance and escalation support for complex reservation requests; monitor reservation trends and feedback; ensure Reservations staff understand Founder benefits, policies, booking procedures, and service expectations.
Lead the planning, development, and execution of Founder events and experiences, including an annual event calendar, logistics, registration, reservations, programming, guest experience, and follow-up.
Coordinate Founder events across Golf, F&B, Marketing, Reservations, Agronomy, and other departments.
Attend applicable off-site Founder trips, gatherings, and experiences and serve as Wild Spring Dunes' host and representative during Founder travel.
Develop and enhance the Founder Portal; maintain its accuracy, relevance, usability, and value; coordinate content and updates; oversee Founder account setup and access; and maintain program resources.
Build and maintain Founder relationships, serve as an escalation point for complex questions and service issues, and maintain awareness of Founder preferences, feedback, and sentiment.
Ensure appropriate pre-arrival, on-site, and post-visit service standards; maintain a visible presence with Founders; and work with department leaders to resolve service issues and improve the experience.
Directly supervise, train, and develop the Founder Concierge; establish priorities, expectations, and service standards for the role.
Provide direction to Reservations Agents on Founder reservation processes and initiatives in coordination with the Reservations & Marketing Manager.
Coordinate Founder activities across departments and communicate initiatives, policies, events, and operational needs to department leaders.
Support broader Reservations & Marketing department initiatives as needed.