Founder Program Manager @ Wild Spring Dunes

Mount Enterprise, TX

2d•Onsite

About The Position

The Founder Program Manager leads the Wild Spring Dunes Foundership program and develops and delivers a high-touch, consistent Founder experience. The role oversees Founder services, reservations, events, communications coordination, policies and procedures, and ongoing programming, while identifying opportunities to strengthen the program as Wild Spring Dunes grows. Reporting to the Reservations & Marketing Manager, the Founder Program Manager serves as the internal leader and primary representative of Foundership. The position works across Wild Spring Dunes departments and with the Sandborn ownership team and KemperSports management team so Founder needs and priorities are represented in operational planning and decision-making. The role directly supervises the Founder Concierge and works with the Reservations team on Founder reservations and annual tee-time initiatives. It calls for leadership, relationship management, strategic thinking, organization, and commitment to an exceptional Founder experience.

Requirements

Strong relationship-building ability and genuine enjoyment of creating meaningful guest experiences.
Leadership skills and comfort taking ownership of a growing program.
Ability to balance strategic program development with hands-on execution.
Confident communication with Founders, employees, leadership, and ownership.
Comfort representing Wild Spring Dunes on property and while traveling.
Proactive approach to improving experiences and processes.
Sound judgment and discretion when handling sensitive guest, financial, or organizational matters.
Strong organization and ability to manage multiple projects, events, deadlines, and priorities simultaneously.
Ability to lead cross-departmental projects without direct authority over all participating employees.
Comfort developing policies, procedures, processes, and written resources.
Confidence using reservation systems, CRM tools, spreadsheets, web platforms, and other hospitality technology.
Flexibility to work select weekends, holidays, evenings, and travel dates based on Founder and event needs.
Ability to stand, walk, and remain active for extended periods of 4–6 or more hours.
Ability to communicate clearly in person and via radio.
Ability to regularly lift and carry up to 50 pounds.
Ability to safely operate golf carts and other light equipment.

Nice To Haves

Previous experience in hospitality, golf operations, private clubs, membership programs, guest services, or a similar relationship-driven environment.
Demonstrated experience managing high-touch guest, member, VIP, or client relationships.
Experience planning and executing events, trips, or guest experiences.
Previous leadership or supervisory experience.
Experience developing operational procedures, service standards, or customer programs.
Familiarity with golf and golf travel.
College degree in hospitality, business, communications, or a related field.

Responsibilities

Lead the Wild Spring Dunes Founder program, contribute to its long-term direction, represent it in meetings, and communicate Founder needs, feedback, and priorities in operational discussions.
Develop and evaluate Founder programming, benefits, services, and experiences; identify improvements; establish consistent high-touch service standards; and gather Founder feedback.
Coordinate with the Reservations & Marketing Manager and property leadership on the Foundership program’s continued development.
Act as the primary Wild Spring Dunes liaison with the Sandborn ownership and KemperSports management teams on Foundership policies, procedures, and program development.
Develop, document, maintain, communicate, and evaluate Founder policies, operating procedures, the Founder handbook, and related resources; coordinate implementation across departments.
Partner on the annual Founder reservation rollout strategy and booking process; oversee reservation experience and execution; assist with inventory planning, policies, timelines, and communications.
Coordinate annual Founder bookings and ongoing reservation needs with the Reservations team; guide or escalate complex requests; monitor trends and feedback; and ensure the team understands Founder benefits, policies, procedures, and service expectations.
Plan and execute Founder events and experiences, including developing the annual event calendar and managing logistics, registration, reservations, programming, guest experience, and follow-up.
Coordinate Founder events across Golf, F&B, Marketing, Reservations, Agronomy, and other departments; attend applicable off-site Founder trips and serve as the property’s host and representative during Founder travel experiences.
Develop and enhance the Founder Portal; maintain its accuracy, usability, and value; coordinate content and updates; oversee account setup and access; and maintain program resources, FAQs, policies, and event information.
Build and maintain Founder relationships; handle complex questions, concerns, and service issues; understand Founder preferences and sentiment; maintain pre-arrival, on-site, and post-visit service standards; and maintain a visible presence with Founders.
Work with department leaders to resolve service issues and improve the Founder experience.
Directly supervise, train, and develop the Founder Concierge, setting priorities, expectations, and service standards.
Provide Reservations Agents with direction on Founder reservation processes and initiatives in coordination with the Reservations & Marketing Manager.
Coordinate Founder-related activities across departments, communicate initiatives and operational needs to department leaders, and participate in leadership meetings as the Foundership representative.
Support broader Reservations & Marketing department initiatives as needed.