Guest Services Concierge

Messiah Lifeways • Mechanicsburg, PA

1d

About The Position

The Guest Services Concierge is often the first person visitors, residents, family members, vendors, and team members encounter at Messiah Lifeways. The role provides a welcoming first impression by greeting guests, answering questions, offering directions, and helping people feel at home. The Concierge also supports building access and safety, telephone and administrative operations, and communication among guests, departments, and team members.

This is a per diem (PRN) opportunity. Candidates should be available to fill in on weekdays during first shift (7:00 a.m.–3:30 p.m.), with some availability to cover open weekend shifts.

Requirements

• High school diploma or equivalent.
• Outstanding communication and interpersonal skills.
• Personal integrity and the ability to represent Messiah Lifeways positively, professionally, and engagingly.
• Ability to work under pressure and handle interruptions.
• Pleasant telephone etiquette and the ability to accommodate guests pleasantly.
• Computer proficiency and ability to complete administrative tasks.
• Friendly, welcoming, and service-oriented approach; strong customer service skills; ability to multitask; organization and attention to detail; ability to maintain confidentiality and professionalism; and enjoyment of working with older adults.
• Basic computer and office equipment skills.

Nice To Haves

• Previous receptionist training or similar experience (preferred, but not required).

Responsibilities

• Welcome visitors, residents, family members, vendors, and team members with exceptional hospitality.
• Manage the telephone system and direct calls professionally and carefully.
• Monitor building access, assist with visitor sign-in procedures, and help maintain a safe and secure environment.
• Provide information about Messiah Lifeways’ services and programs.
• Connect guests with the appropriate departments and team members.
• Receive and manage package deliveries, distribute keys and fobs, and assist with mailroom operations.
• Complete administrative tasks, including updating directories, preparing documents, mailings, spreadsheets, and internal communications.
• Respond appropriately to alarms and emergency situations while following established safety procedures.
• Communicate important information between shifts and collaborate with other Concierge team members.
• Help create a positive experience for everyone who visits or calls Messiah Lifeways.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED