Guest Services Concierge
About The Position
The Guest Services Concierge is often the first person visitors, residents, family members, vendors, and team members encounter at Messiah Lifeways. The role provides a warm welcome, answers questions, gives directions, and helps guests feel at home. The Concierge manages telephone calls, monitors building access, supports visitor sign-in, provides information about Messiah Lifeways’ services and programs, and connects guests with the appropriate departments and team members. The position also includes receiving packages, distributing keys and fobs, assisting with mailroom operations, and completing administrative tasks such as updating directories, preparing documents and mailings, maintaining spreadsheets, and supporting internal communications. The Concierge responds to alarms and emergency situations according to established safety procedures, communicates information between shifts, and works collaboratively with other Concierge team members to create a positive experience for everyone who visits or calls.
Requirements
- High school diploma or equivalent.
- Outstanding communication and interpersonal skills.
- Personal integrity and the ability to represent Messiah Lifeways in a positive, professional, and engaging manner.
- Ability to work under pressure and handle interruptions.
- Pleasant telephone etiquette and the ability to accommodate guests pleasantly.
- Computer proficiency and ability to complete administrative tasks.
- Friendly, welcoming, service-oriented, organized, and detail-oriented approach.
- Ability to multitask in a busy environment.
- Professionalism and ability to maintain confidentiality.
- Availability to fill in on first shift, 7:00 a.m.–3:30 p.m., on weekdays, with some availability to cover weekend shifts.
Nice To Haves
- Previous receptionist training or similar experience; preferred but not required.
- Enjoyment of working with older adults and supporting a mission-driven organization.
Responsibilities
- Welcome visitors, residents, family members, vendors, and team members with exceptional hospitality.
- Manage the telephone system and direct calls professionally and courteously.
- Monitor building access, assist with visitor sign-in procedures, and help maintain a safe and secure environment.
- Provide information about Messiah Lifeways’ services and programs.
- Connect guests with the appropriate departments and team members.
- Receive and manage package deliveries, distribute keys and fobs, and assist with mailroom operations.
- Complete administrative tasks, including updating directories, preparing documents and mailings, maintaining spreadsheets, and supporting internal communications.
- Respond appropriately to alarms and emergency situations while following established safety procedures.
- Communicate important information between shifts and collaborate with fellow Concierge team members.
- Help create a positive experience for everyone who visits or calls Messiah Lifeways.
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What This Job Offers
Education Level
High school or GED
