Concierge Guest Services

Kimpton Hotels & Restaurants • Chicago, IL

2d

About The Position

The Concierge provides hotel guests and industry relations with information and support in a professional, gracious manner, and performs Guest Service Agent duties as needed. The role advocates for the hotel, creates highly personalized guest experiences, and develops guest relationships that encourage return visits.

The position includes front-desk guest service, check-in and check-out support, guest follow-up, planning lobby events and receptions, assisting with hotel tours and trip events, making reservations, and sharing accurate information about local amenities and tourism. The Concierge also develops relationships with local service providers, maintains communication logs, reviews VIP and package arrivals, and attends hotel and department meetings. Hourly compensation is $25.

Requirements

• High school diploma or general education degree (GED) required.
• Ability to adapt to changing situations and guest personalities while ensuring quality service.
• Ability to maintain decorum in stressful situations.
• Familiarity with hotel systems and operations, and ability to enter information accurately.
• Flexible schedule with availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous experience in a front desk or customer-facing role is helpful.

Responsibilities

• Greet guests at the front desk and assist with room reservations, check-ins, and check-outs.
• Contact arriving guests to ensure their comfort and offer assistance.
• Maintain and develop lobby events and evening receptions, including researching and planning their execution with wineries and other partners.
• Assist Sales with hotel tours and trip events, and conduct hotel tours for business, informational, and social organizations.
• Perform operational duties as required, including taking reservations and sometimes acting as a PBX operator.
• Provide guests with accurate information about the city's geography, restaurants, amenities, clubs, and tourism industry.
• Review VIP and package arrivals daily.
• Develop relationships with established service providers, such as bonded babysitters, florists, beauty and barber shops, and in-room spa services.
• Make reservations for guests for restaurants, airlines, car rentals, entertainment, movies, shows, and plays.
• Maintain a follow-up log for communication between Concierges.
• Attend hotel and department meetings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED