Guest Services Concierge

Messiah Lifeways•Mechanicsburg, PA

About The Position

The Guest Services Concierge is often the first person visitors, residents, family members, vendors, and team members encounter at Messiah Lifeways. The role provides a welcoming first impression by greeting guests, answering questions, giving directions, and helping people feel at home. The Concierge supports the telephone system, building access and visitor sign-in, package and mailroom operations, and a variety of administrative tasks. The position also involves sharing information about Messiah Lifeways' services, connecting guests with appropriate departments, responding to alarms and emergencies according to established procedures, and communicating information between shifts. Candidates should be available to fill in on weekdays during first shift (7 a.m.–3:30 p.m.), with some availability to cover open weekend shifts. This is a per diem (PRN) opportunity.

Requirements

High school diploma or equivalent.
Computer proficiency and the ability to complete administrative tasks.
Outstanding communication and interpersonal skills.
Personal integrity and the ability to represent Messiah Lifeways in a positive, professional, and engaging manner.
Ability to work under pressure and handle interruptions.
Pleasant telephone etiquette and the ability to accommodate guests pleasantly.

Nice To Haves

Previous receptionist training or similar experience; preferred but not required.
Friendly, welcoming, and service-oriented demeanor.
Excellent customer service skills.
Ability to multitask in a busy environment.
Organized and detail-oriented approach.
Ability to maintain confidentiality and professionalism.
Enjoyment of working with older adults and supporting a mission-driven organization.
Basic computer and office equipment skills.

Responsibilities

Welcome visitors, residents, family members, vendors, and team members with exceptional hospitality.
Manage the telephone system and direct calls professionally and courteously.
Monitor building access, assist with visitor sign-in procedures, and help maintain a safe and secure environment.
Provide information about Messiah Lifeways' services and programs.
Connect guests with the appropriate departments and team members.
Receive and manage package deliveries, distribute keys and fobs, and assist with mailroom operations.
Perform administrative tasks, including updating directories and preparing documents, mailings, spreadsheets, and internal communications.
Respond appropriately to alarms and emergency situations while following established safety procedures.
Communicate important information between shifts and collaborate with other Concierge team members.
Help create a positive experience for people who visit or call Messiah Lifeways.