Lobby Concierge & Guest Services Coordinator

Denver Metro Chamber Of Commerce•Denver, CO

3d•$22 - $23

About The Position

The Lobby Concierge & Guest Services Coordinator creates a welcoming first impression for the Denver Metro Chamber of Commerce’s members, visitors, tenants and employees. The role supports the Chamber’s mission to strengthen Colorado’s economy by helping people connect with the right people and resources and by keeping the lobby and building ready for daily use. Reporting to the Facilities Director, this hands-on position manages front desk activity, answers calls and questions, supports visitor access and building safety, coordinates deliveries, and helps with meeting scheduling and routine administrative needs. The coordinator also keeps shared spaces welcoming, monitors office supplies, assists with light maintenance, flags building concerns and responds calmly to everyday guest concerns. The role calls for a welcoming, clear communicator who is organized, attentive to detail, dependable and able to stay composed when several people need assistance. The position offers opportunities to build relationships, take initiative and suggest practical improvements to the guest experience while working with the Facilities team and colleagues across the organization. Pay is $22.00 to $22.50 per hour. The Chamber offers a competitive benefits package and professional development opportunities.

Requirements

High school diploma or equivalent.
Welcoming approach and clear communication skills.
Organization and attention to detail.
Ability to stay calm while assisting several people at once.
Dependable follow-through and sound judgment.
Care when handling confidential information.

Nice To Haves

Experience in reception, hospitality, customer service or front desk operations.
Experience with Microsoft Office.
Experience with multi-line phone systems.

Responsibilities

Welcome members, visitors, tenants and employees and connect them with appropriate people and resources.
Manage front desk activity, answer calls and respond to questions with patience and care.
Monitor visitor access, issue badges and follow building opening and closing procedures.
Keep the lobby and shared spaces welcoming and ready for use.
Assist with light maintenance and flag building concerns to the Facilities team.
Coordinate deliveries and maintain visitor information.
Help colleagues with meeting scheduling and routine administrative needs.
Monitor and restock office supplies.
Resolve everyday guest concerns calmly and connect people with additional support when needed.