Guest Services (Concierge)

Medical University of South Carolina • Charleston, SC

1d

About The Position

The Guest Services Representative welcomes and assists patients, visitors, family members, and guests to help ensure a positive experience at the Medical Center. Reporting to the Manager of Guest Services, this role facilitates accommodations, provides information about services and available resources, and assists with wayfinding. The position requires a professional, helpful approach in a dynamic environment, with a commitment to resolving problems creatively and efficiently, meeting area performance metrics, and complying with policies and processes.

Requirements

• High school diploma or GED and two years of directly related customer service work experience; or an associate’s degree and one year of directly related customer service work experience; or a bachelor’s degree, which may substitute for the related work experience.
• Computer experience required.

Responsibilities

• Professionally greet visitors and patients upon arrival.
• Determine patients’ and visitors’ needs and direct them accordingly.
• Educate patients, family members, visitors, and guests about appropriate services and available resources.
• Assist patients and guests with wayfinding.
• Resolve problems using creative, efficient, and effective solutions that promote desired outcomes.
• Meet key performance metrics for the area and comply with policies and processes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED