Guest Experience Representative-Concierge

HealthPartners•Saint Paul, MN

2d•Onsite

About The Position

Regions Hospital is seeking a Guest Experience Concierge to join our team! Our Guest Experience Concierge will ensure that excellent customer service will be provided consistently to all patients, guests and staff that enter our facility. This role supports a safe and secure environment of the patients, visitors, and staff of Regions Hospital at our various entrances. Guest Experience Concierge provides a variety of services ranging from assisting visitors in locating patients, communicating with hospital staff regarding visits, escorting visitors to various locations within the hospital and implementing de-escalation strategies as needed.

Requirements

2 years of experience in a customer service, patient care, guest service mental health patient care setting or position using de-escalation strategies.
Must be able to speak English and be easily understood, read, write English and follow directions and/or oral instructions in English.
Must have strong customer service skills.
Ability to work in a stressful environment.

Nice To Haves

Post-secondary education in Sociology, Social Work or related field.
One year of experience working in mental health, social work or security.

Responsibilities

Ensure excellent customer service is provided consistently to all patients, guests, and staff.
Support a safe and secure environment for patients, visitors, and staff.
Assist visitors in locating patients.
Communicate with hospital staff regarding visits.
Escort visitors to various locations within the hospital.
Implement de-escalation strategies as needed.

Benefits

Medical insurance
Dental insurance
401K with match
Disability insurance
Fertility coverage
Tuition reimbursement
On-site employee fitness center
On-site employee clinic
Center for Employee Resilience
Qualified non-profit employer under the federal Public Service Loan Forgiveness program