Guest Experience Representative-Concierge
About The Position
Regions Hospital is seeking a Guest Experience Concierge to join our team! Our Guest Experience Concierge will ensure that excellent customer service will be provided consistently to all patients, guests and staff that enter our facility. This role supports a safe and secure environment of the patients, visitors, and staff of Regions Hospital at our various entrances. Guest Experience Concierge provides a variety of services ranging from assisting visitors in locating patients, communicating with hospital staff regarding visits, escorting visitors to various locations within the hospital and implementing de-escalation strategies as needed.
Requirements
- 2 years of experience in a customer service, patient care, guest service mental health patient care setting or position using de-escalation strategies.
- Must be able to speak English and be easily understood, read, write English and follow directions and/or oral instructions in English.
- Must have strong customer service skills and the ability to work in a stressful environment.
Nice To Haves
- Post-secondary education in Sociology, Social Work or related field.
- One year of experience working in mental health, social work or security.
Responsibilities
- Ensure excellent customer service is provided consistently to all patients, guests, and staff.
- Support a safe and secure environment for patients, visitors, and staff at various entrances.
- Assist visitors in locating patients.
- Communicate with hospital staff regarding visits.
- Escort visitors to various locations within the hospital.
- Implement de-escalation strategies as needed.
Benefits
- Medical insurance
- Dental insurance
- 401K with match
- Disability insurance
- Fertility coverage
- Tuition reimbursement
- On-site employee fitness center
- On-site employee clinic
- Center for Employee Resilience for support and resiliency building
- Qualified non-profit employer under the federal Public Service Loan Forgiveness program
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
