Guest Experience Concierge

Four Seasons Hotels and Resorts•Carlsbad, CA

1d•Onsite

About The Position

At Four Seasons Residence Club Aviara, the Guest Experience Concierge creates lasting impressions for owners and guests through personalized arrival, departure, and concierge experiences. The role welcomes and registers guests, fulfills requests, handles special instructions in accordance with established credit policies and procedures, and provides information about the Residence Club and local attractions. The Concierge completes room reservations while distinguishing among owner, renter, and exchanger reservations, assists owners with usage options, maintains a balanced bank, reconciles transactions at the close of each shift, and handles multiple telephone calls.

Requirements

Reading, writing, and oral proficiency in English.
Prior front office operations experience.

Responsibilities

Demonstrate a friendly, courteous, and professional demeanor while assisting owners and guests during arrival and departure.
Welcome and register guests, fulfill requests, and handle special instructions while adhering to established credit policies and procedures.
Maintain thorough knowledge of Residence Club amenities, services and hours of operation, key personnel, special events and activities, and local attractions.
Complete room reservations for any given time period, understanding accommodation types, rates, and owners' time available; distinguish between owner, renter, and exchanger reservations.
Assist owners with usage options, including split weeks, double usage, exchanges, or Four Seasons credit.
Maintain a balanced bank and reconcile all transactions at the close of the shift.
Handle several telephone calls at a time.