Employee Experience Concierge

Circles•Merrimack, NH

6h•Onsite

About The Position

The Employee Experience Concierge role is designed for individuals who thrive on working with people. This position is ideal for someone who is outgoing, industrious, and possesses a strong passion for delivering exceptional service. The daily tasks involve a wide range of activities, from researching travel arrangements for families to writing local content, promoting company services, conducting presentations, coordinating with program leads, and organizing evening events for associates. This is a full-time, 100% on-site position.

Requirements

Exceptional written and verbal communication skills
Confident and outgoing
Comfortable with computers and technology
Excellent listening and conversational skills
Strong attention to detail and the ability to follow processes 100% of the time
Professional communicator
Tech savvy
Engaging
Manage and prioritize multiple tasks daily
Ability to meet/exceed productivity and quality standards
Knowledge of Microsoft Office Suite (Word, Outlook, Excel, Teams), Internet searching, and typing
Strong verbal and written communication and organizational skills
Ability to adhere to schedule
Active listening
Desire for continuous learning and improvement
Flexibility to adapt to changing tasks/priorities
2 years of customer service experience
High school diploma or GED required
Proven ability to provide quality service in a fast-paced environment
Must have reliable transportation

Nice To Haves

Prior front desk, concierge, or other hospitality experience preferred

Responsibilities

Research a trip to Disney World for a family of four
Write an article about local restaurants in your area
Host an onsite table to promote Circles
Do a virtual presentation on the concierge service for a team of 20
Connect with an onsite lead for an upcoming program
Find fun events for associates to do that evening
Perform other miscellaneous duties as assigned

Benefits

Medical, dental, vision Insurance starting the first day of the month after hire
Long term and short-term disability insurance paid for by Circles
401k with match
Life insurance and short/long term disability insurance paid for by Circles
Up to 15 days of PTO your first year
Paid holidays
Access to discount programs
30 day paid sabbatical every five years
HSA/FSA account eligibility
Access to Employee Assistance Program