Guest Experience Representative

HealthPartners•Saint Paul, MN

3d•Onsite

About The Position

Regions Hospital is seeking a Guest Experience Representative to join our team! Our Guest Experience Representative work cooperatively with all hospital departments and clinics to deliver optimal service to patients, families, and guests with minimal supervision. You will serve as a central point of contact by greeting and assisting all individuals entering the hospital to ensure the finest in hospitality and service is consistently provided from entry to exit. You will act as the primary resource for other hospital staff and to perform related duties as assigned. This position enhances Regions’ customer service image by addressing the broad spectrum of needs, and/or concern and completes this in a professional, friendly, and efficient manner.

Requirements

1 year of experience in a customer service, patient care or guest service role.
Must be able to speak English and be easily understood, read, write English and follow directions and/or oral instructions in English.
Must have strong customer service skills.
Must enjoy working in a fast-paced environment.

Nice To Haves

Experience in a health care setting, security, law enforcement or behavioral health preferred.

Responsibilities

Serve as a central point of contact by greeting and assisting all individuals entering the hospital.
Ensure the finest in hospitality and service is consistently provided from entry to exit.
Act as the primary resource for other hospital staff.
Perform related duties as assigned.
Address the broad spectrum of needs and/or concerns in a professional, friendly, and efficient manner.