Islander Bayside Guest Concierge

Schulte Hospitality Group•Islamorada, FL

11h

About The Position

Schulte Hospitality Group is seeking a service-oriented Front Office Supervisor to support hotel front desk operations and deliver high-quality guest service. The role assigns duties and supports training, hiring, coaching, scheduling, and morale-building for associates. It monitors room status, rates, arrivals, registration information, and room readiness; coordinates room blocking; and helps ensure prompt, courteous service and resolution of guest issues. The supervisor also maintains knowledge of emergency procedures, notifies Maintenance of issues, promotes a respectful and harassment-free workplace, and serves as Manager on Duty as required. Work nights, weekends, and holidays as necessary.

Requirements

In-depth knowledge of hotel front desk operations.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.
Ability to multitask.
Team-player orientation.

Responsibilities

Provide high-quality service, anticipate guest expectations, and work to exceed them.
Assign specific duties to staff to support efficient department operations.
Assist with training new associates and cross-training current associates.
Assist in interviewing and hiring department associates.
Promote teamwork and associate morale, treat people with respect, and recognize associate successes.
Know emergency procedures and ensure staff respond appropriately; assist the Emergency Response Team as necessary and know the location and use of fire extinguishers.
Monitor daily room status, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Check printed registration cards against arrival reports and resolve discrepancies.
Ensure prompt and courteous guest service and pre-register guests according to standards.
Complete and monitor the employee schedule.
Monitor VIP arrivals.
Notify the Maintenance Department of maintenance issues.
Track room status to ensure accuracy and readiness for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act, and promote a harassment-free work environment.
Act as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.