Guest Services Concierge
About The Position
The Guest Services Concierge is often the first person visitors, residents, family members, vendors, and team members encounter at Messiah Lifeways. The role provides a welcoming first impression by greeting guests, answering questions, giving directions, and helping people feel at home. The Concierge is also a resource about Messiah Lifeways' services and programs and connects guests with the appropriate departments and team members. Candidates should be available to fill in on first shift, 7:00 a.m.–3:30 p.m., on weekdays, with some availability to cover open weekend shifts. This is a per diem (PRN) position.
Requirements
- High school diploma or equivalent required.
- Computer proficiency required, including the ability to complete administrative tasks.
- Outstanding communication and interpersonal skills.
- Personal integrity and the ability to represent Messiah Lifeways positively, professionally, and engagingly.
- Ability to work under pressure and with interruptions.
- Pleasant telephone etiquette and the ability to accommodate guests pleasantly.
- Friendly, welcoming, and service-oriented manner.
- Strong customer service skills.
- Ability to multitask in a busy environment.
- Organized and detail-oriented.
- Ability to maintain confidentiality and professionalism.
- Basic computer and office equipment skills.
- Enjoyment of working with older adults and supporting a mission-driven organization.
Nice To Haves
- Previous receptionist training or similar experience is preferred, but not required.
Responsibilities
- Welcome visitors, residents, family members, vendors, and team members with exceptional hospitality.
- Manage the telephone system and direct calls professionally and courteously.
- Monitor building access, assist with visitor sign-in, and help maintain a safe and secure environment.
- Provide information about Messiah Lifeways' services and programs.
- Connect guests with the appropriate departments and team members.
- Receive and manage package deliveries, distribute keys and fobs, and assist with mailroom operations.
- Complete administrative tasks, including updating directories, preparing documents, mailings, spreadsheets, and internal communications.
- Respond appropriately to alarms and emergencies in accordance with established safety procedures.
- Communicate important information between shifts and collaborate with other Concierge team members.
- Help create a positive experience for people who visit or call Messiah Lifeways.
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What This Job Offers
Education Level
High school or GED
