Concierge Guest Services

Kimpton Hotels & Restaurants • Chicago, IL

1d

About The Position

The Concierge provides hotel guests and industry relations with information and support in a professional, gracious manner, and performs Guest Service Agent duties as needed. The role advocates for the hotel, creates personalized guest experiences, and develops relationships that encourage guests to return.

Responsibilities include welcoming guests at the front desk, assisting with reservations and check-in/check-out, following up with guests to ensure their comfort, and organizing lobby events and receptions. The Concierge also assists with sales tours and hotel tours, provides information about the city and its amenities, reviews VIP and package arrivals, builds relationships with local service providers, and makes reservations across the hospitality and entertainment industries. Operational duties may include taking reservations and acting as a PBX operator.

Requirements

• High school diploma or general education degree (GED).
• Ability to adapt to changing situations and guest personalities while maintaining quality service.
• Ability to maintain decorum in stressful situations.
• Familiarity with hotel systems and operations, and ability to enter information accurately.
• Flexible schedule and ability to work evenings, weekends, and holidays.

Nice To Haves

• Previous experience in a Front Desk or customer-facing role.

Responsibilities

• Greet guests at the front desk and assist with room reservations, check-in, and check-out.
• Contact arriving guests to check on their comfort and offer assistance.
• Maintain and develop lobby events and evening receptions, including researching and coordinating their execution with wineries and other partners.
• Assist the sales team with hotel tours and trip events, and conduct hotel tours for business, informational, and social organizations.
• Perform operational duties as needed, including taking reservations and acting as a PBX operator.
• Provide accurate information about the city's geography, restaurants, amenities, clubs, and tourism industry.
• Review VIP and package arrivals daily.
• Develop relationships with local service providers, including bonded babysitters, florists, beauty and barber shops, and in-room spa services.
• Make reservations for guests at restaurants and for airlines, car rentals, entertainment, movies, and shows or plays.
• Maintain a follow-up log for communication between Concierges.
• Attend hotel and department meetings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED