Concierge - Weekends

Grace Management•Myrtle Beach, SC

About The Position

The Concierge provides clerical and administrative support and helps coordinate services for residents, families, and guests at Portside at Grande Dunes. The role includes maintaining resident, personnel, marketing, maintenance, and resource files; answering telephones; greeting visitors; responding to residents’ requests; and helping ensure a welcoming, organized reception area. The position is full-time, with a schedule of Fridays from 12 p.m. to 8 p.m. and Saturdays and Sundays from 7 a.m. to 7 p.m. Pay is $16.00 per hour. The Concierge may also assist with resident appointments, maintenance and housekeeping work orders, recruitment activities, supply inventories, and other duties assigned by a supervisor.

Requirements

High school diploma or GED at minimum.
Experience with general office procedures, computers, Windows, Word, Excel, Office, Outlook, internet-based programs, email, scanning, and general office equipment.
Ability to communicate by speaking, seeing, and hearing sufficiently to serve residents.
Professional, neat appearance; adherence to the dress code; and good personal hygiene.
Good grammatical and writing skills and proficiency with email processes and etiquette.
Ability to read, write, and speak English.
Excellent customer service and interpersonal skills, including the ability to work with people at various levels, associates, and residents.
Must be free of communicable disease.
Must complete drug testing and a criminal record background check upon hire and when requested by the supervisor.
Ability to bend, stand, lift, stoop, sit, walk, and stretch, and to lift or carry up to 40 pounds.

Nice To Haves

One year of office or hospitality experience preferred.

Responsibilities

Answer incoming telephone calls promptly, take complete and accurate messages, route calls, and locate residents when necessary.
Receive visitors, have them sign registers, and direct them as appropriate.
Provide information and assistance to residents arriving, departing, and attending activities; help residents sign out when they leave the community.
Assist the Wellness Director with residents’ doctors’ appointments by scheduling and recording appointments, notifying the driver, and ensuring residents get to appointments on time.
Maintain resident mailboxes and their listing; assign boxes to new residents, label boxes, return mail for residents who have moved out, and receive and distribute mail as needed.
Keep the lobby and reception area professional, organized, neat, and secure, including adjacent equipment, workrooms, and supply closets.
Provide administrative support such as typing, filing, preparing reports, copying, scheduling appointments, and calling vendors as requested by the supervisor.
Schedule resident work orders and coordinate with Maintenance and Housekeeping.
Assist with recruitment activities, including placing ads, screening applicants, checking references, and scheduling physicals and interviews, as requested by the supervisor.
Maintain supply inventories and assist with ordering supplies approved by the supervisor.
Resolve or promptly report unsafe conditions, including building hazards, unsafe work practices, and threats to resident safety.
Support and participate in resident-centered activity programs; participate in assigned projects or committees; attend associate meetings, in-service education, and associate functions as requested.
Assist with resident-related tasks and perform other related duties as assigned by the supervisor.
Follow all policies and procedures and maintain confidentiality of verbal and written information concerning residents, facility operations, and personnel.