Membership Concierge (Weekends & Evenings)
About The Position
The Membership Concierge I delivers high-quality customer service to members and guests, serving as their first point of contact at Life Time. The role focuses on welcoming visitors, building value-based relationships, increasing member loyalty, and helping members meet their healthy way of life goals. It offers a fun and healthy work environment. The position requires a minimum of 15 hours per week and includes completing Concierge Certification upon hire. The successful candidate is committed to serving others, communicates effectively, and can provide high-quality customer service in a fast-paced environment.
Requirements
- At least 6 months of service or reception experience.
- Complete Concierge Certification upon hire.
- Work a minimum of 15 hours per week.
- Commitment to serving others.
- Effective communication skills, including good verbal communication.
- Passion for living a healthy way of life.
- Ability to multitask and deliver high-quality customer service in a fast-paced environment.
- Ability to stand for 4 hours at a time.
Nice To Haves
- High school graduate or equivalent.
Responsibilities
- Serve as the first point of contact for members and guests.
- Receive and facilitate incoming phone calls from members and guests.
- Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
- Build relationships through a hospitality mindset and create extraordinary experiences.
- Assist members with transactions and general account changes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
