Membership Concierge Evenings/Weekends
About The Position
The Membership Concierge I delivers high-quality customer service to members and guests and serves as their first point of contact. The role focuses on welcoming visitors, building value-based relationships, encouraging member loyalty, and helping members meet their healthy way of life goals. The position involves working in a fun, healthy work environment and requires a minimum of 15 hours per week. The concierge must complete Concierge Certification upon hire and be able to stand for four hours at a time. This hourly position pays $15.00 to $18.00, based on experience and qualifications. Team members receive a subsidized membership, discounts on Life Time products and services, a 401(k) retirement savings plan with a company discretionary match for those age 21 and older, and training and professional development. Paid sick leave is provided where required by law. Full-time team members may qualify for additional benefits.
Requirements
- At least 6 months of service or reception experience.
- Complete Concierge Certification upon hire.
- Work a minimum of 15 hours per week.
- Commitment to serving others.
- Effective communication skills, including good verbal communication.
- Passion for living a healthy way of life.
- Ability to multitask and deliver high-quality customer service in a fast-paced environment.
- Ability to stand for four hours at a time.
Nice To Haves
- High school graduate or equivalent preferred.
Responsibilities
- Serve as the first point of contact for members and guests.
- Receive and facilitate incoming phone calls from members and guests.
- Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
- Build relationships with members and guests through a hospitality mindset and create extraordinary experiences.
- Assist members with transactions and general account changes.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- Full-time team members may be eligible for medical, dental, vision, and prescription drug coverage.
- Full-time team members may be eligible for short-term and long-term disability insurance.
- Full-time team members may be eligible for life insurance.
- Full-time team members may be eligible for pre-tax flexible spending and dependent care plans.
- Full-time team members may be eligible for parental leave and adoption assistance.
- Full-time team members may be eligible for paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
- Full-time team members may be eligible for a deferred compensation plan if they meet the required income threshold.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
