Membership Concierge I (Weekends and Evenings)
About The Position
The Membership Concierge I delivers high-quality customer service to members and guests and serves as the first point of contact at Life Time. The role focuses on making visitors feel welcome and valued, building relationships that increase member loyalty, and helping members meet their healthy way of life goals. The position offers a fun and healthy work environment. The Membership Concierge I handles incoming calls, keeps current on club programming, events, pricing, and policies, assists with transactions and general account changes, and creates positive experiences through a hospitality mindset. The schedule is described as weekends and evenings, with a minimum commitment of 15 hours per week.
Requirements
- At least 6 months of service or reception experience.
- Complete Concierge Certification upon hire.
- Work a minimum of 15 hours per week.
- Commitment to serving others.
- Effective communication skills, including good verbal communication.
- Passion for living a healthy way of life.
- Ability to multitask and deliver high-quality customer service in a fast-paced environment.
- Ability to stand for 4 hours at a time.
Nice To Haves
- High school graduate or equivalent preferred.
Responsibilities
- Serve as the first point of contact for members and guests.
- Receive and facilitate incoming phone calls from members and guests.
- Maintain up-to-date knowledge of club programming, events, pricing, and policies to educate members and guests.
- Build relationships with members and guests and create extraordinary experiences through a hospitality mindset.
- Assist members with transactions and general account changes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
