Membership Concierge I - Weekends

Life Time•Highland Park, IL

19h

About The Position

The Membership Concierge I delivers high-quality customer service to members and guests and serves as their first point of contact. The role helps create a welcoming and valued experience at Life Time, builds value-based relationships that increase member loyalty, and supports members in meeting their healthy way of life goals. The position offers a fun and healthy work environment. The Concierge handles incoming calls, keeps current on club programming, events, pricing, and policies, and helps members with transactions and general account changes. The role requires a minimum of 15 hours per week and the ability to stand for four hours at a time. Wages start at $16.00 per hour and go up to $19.00, based on experience and qualifications.

Requirements

At least 6 months of service or reception experience.
Complete Concierge Certification upon hire.
Work a minimum of 15 hours per week.
Commitment to serving others.
Effective communication skills, including good verbal communication.
Passion for living a healthy way of life.
Ability to multitask and deliver high-quality customer service in a fast-paced environment.
Ability to stand for 4 hours at a time.

Nice To Haves

High school graduation or equivalent preferred.

Responsibilities

Serve as the first point of contact for members and guests.
Receive and facilitate incoming phone calls from members and guests.
Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests appropriately.
Build relationships with members and guests through a hospitality mindset and regularly create extraordinary experiences.
Assist members with transactions and general account changes.

Benefits

Fully subsidized membership.
Discounts on Life Time products and services.
401(k) retirement savings plan with company discretionary match for team members age 21 and older.
Training and professional development.
Paid sick leave where required by law.
Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
Full-time team members are eligible for short-term and long-term disability insurance.
Full-time team members are eligible for life insurance.
Full-time team members are eligible for pre-tax flexible spending and dependent care plans.
Full-time team members are eligible for parental leave and adoption assistance.
Full-time team members are eligible for paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
Full-time team members may be eligible for a deferred compensation plan if they meet the required income threshold.