Membership Concierge Evenings/Weekends

Life Time • Romeoville, IL

2d

About The Position

The Membership Concierge I delivers high-quality customer service to members and guests and serves as the first point of contact at Life Time. The role helps visitors feel welcomed and valued, builds value-based relationships that increase member loyalty, and supports members in meeting their healthy way of life goals. The position offers a fun and healthy work environment and requires a minimum commitment of 15 hours per week.

Requirements

• At least 6 months of service or reception experience.
• Complete Concierge Certification upon hire.
• Work a minimum of 15 hours per week.
• Commitment to serving others.
• Effective communication skills, including good verbal communication.
• Passion for living a healthy way of life.
• Ability to multitask and provide high-quality customer service in a fast-paced environment.
• Ability to stand for 4 hours at a time.

Nice To Haves

• High school graduate or equivalent preferred.

Responsibilities

• Serve as the first point of contact for members and guests.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
• Use a hospitality mindset to build relationships and create extraordinary experiences for members and guests.
• Assist members with transactions and general account changes.

Benefits

• Fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
• Training and professional development.
• Paid sick leave where required by law.
• Full-time team members are eligible for medical, dental, vision, and prescription drug coverage; short- and long-term disability insurance; life insurance; pre-tax flexible spending and dependent care plans; parental leave and adoption assistance; paid time off, including 5 to 20 vacation days per calendar year based on tenure and paid sick leave; and a deferred compensation plan if the required income threshold is met.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed