Clinical Concierge MA or LPN - AllSet Urgent Care Mustang - Days

INTEGRIS Health•Mustang, OK

3d•Onsite

About The Position

The Clinical Concierge MA or LPN works at INTEGRIS Health AllSet Urgent Care in Mustang, Oklahoma, guiding consumers through the full urgent-care experience to reduce treatment times and maximize consumer experience before, during, and after visits. The role includes registration, payment collection, rooming, assisting providers with care and treatment, radiology, discharge, and follow-up. The Clinical Concierge rotates among front-office, back-office, radiology, and lab duties in the outpatient management of consumers. This position is part of the clinical office team and works under the direction of the Site Manager and the on-duty provider, collaborating closely with providers and other clinical staff. It requires sound judgment, discretion, diplomacy, decision-making, integration of available resources and data, and a customer-service attitude. The Clinical Concierge acts as a consumer advocate and has ongoing contact with providers, consumers and their families or significant others, community agencies, consumer-care staff, and management. Medical Assistant duties include welcoming consumers and guests, registration and point-of-service collection, obtaining and documenting clinical data and health history, preparing consumers for examinations, assisting providers, performing delegated testing and medication-related tasks, coordinating referrals, and maintaining supplies and quality checks. LPN duties include these consumer-facing and clinical activities, as well as radiology and lab duties. INTEGRIS Health describes itself as Oklahoma’s largest not-for-profit health system and an Equal Opportunity Employer. Benefits eligibility is indicated for this position.

Requirements

For the Medical Assistant role: current nationally recognized Medical Assistant certification or six months of clinic Medical Assistant experience.
Health-care facility clinical experience.
Experience as a medical office assistant, LPN, CNA, or equivalent, including experience with an electronic health record and phlebotomy.
For the Medical Assistant role, one of the listed credentials: AAH-RMA, AAMA-CMA, AAMP-RMA, ARMA-RMA, AMT-RMA, NCCT-NCMA, or NHA-CCMA; alternatively, six months of clinic MA experience or ability to successfully complete the INTEGRIS Health Caregiver Placement Program (CPP).
BLS issued by the American Red Cross or American Heart Association, or CPR issued by either organization, within 30 days of hire for the Medical Assistant role.
For the LPN role: successful completion of a Licensed Practical Nurse education program.
For the LPN role: current Oklahoma LPN licensure or current multistate license from an eNLC member state; alternatively, current Oklahoma RN licensure or current multistate license from an eNLC member state.
For the LPN role: BLS issued by the American Red Cross or American Heart Association within 30 days of hire.

Nice To Haves

Strong oral and written communication skills.
Knowledge of national medical best practices within an urgent-care setting.
Knowledge and skill using personal computers and related systems and software.
Ability to work efficiently under pressure, independently, and with initiative.
Willingness to accept responsibility.
Ability to set priorities and use good judgment.
Knowledge of the urgent-care medical specialty and medical terminology.
Knowledge of EPIC.
Ability to maintain effective, organized systems to ensure timely consumer flow.
Exceptional customer service and phone etiquette.
Correct grammar, spelling, and punctuation skills.

Responsibilities

Welcome consumers and accompanying guests professionally and empathetically, establish rapport, and inquire about the purpose and nature of the visit.
Collect identification and payor documentation, register consumers, and collect payments at the point of service.
Measure and document consumer vital signs and other indicated data, including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and pediatric length and head circumference; conduct hearing and vision screenings and communicate results.
Document the consumer’s reason for visit, chief complaint, allergies, health history, and current medications for provider review.
Complete applicable convenience and clinical standard operating procedures to support consumer comfort and efficient throughput.
Prepare consumers for examinations and procedures and assist the provider with consumer care.
At the provider’s direction and delegation, perform approved laboratory and diagnostic testing; prepare and administer designated oral, subcutaneous, intradermal, and intramuscular medications; instill eye drops; and apply topical medications.
Organize, schedule, complete, and communicate primary-care, specialist, and ancillary referrals to consumers.
Maintain consumer-care supplies and medications and perform facility quality checks and assurances.
Perform radiology and laboratory duties in the LPN role.
Guide consumers through their visits, including registration, rooming, care and treatment assistance, discharge, and follow-up.
Rotate among front-office, back-office, radiology, and laboratory duties in outpatient consumer management.