Clinical Concierge - Urgent Care - Full time, Days

Texas Health•McKinney, TX

1d•Onsite

About The Position

The Clinical Concierge guides consumers and their secondary guests through the urgent care visit to enhance the consumer experience, maximize throughput, and deliver clinical excellence. The role includes assisting providers with care and treatment, laboratory testing, and other clinical duties, as well as patient registration, payment collection, rooming, and discharge. Concierges maintain competency and work in assigned positions on a rotating basis. The position works under the direction of the Site Manager and closely with providers and other clinical staff. Responsibilities include welcoming consumers and their guests, gathering identification and payor documentation, and registering patients using EPIC. The Concierge measures and documents vital signs and records the chief complaint, allergies, health history, and current medications for provider review. The role also involves performing laboratory tests and collections, administering and documenting oral and intramuscular medications, assisting with procedures, and responding to emergencies. The Concierge schedules primary care referrals, maintains supplies and medications, and performs facility quality checks. This is a full-time role based at the McKinney location that floats across multiple Texas Health Urgent Care locations. The schedule is three 12-hour shifts per week, rotating days, weekends, and holidays, from 7:45 AM to 8:15 PM.

Requirements

High school diploma or equivalent.
Successful completion of a Medical Assistant education program, or successful completion of a Vocational Nurse program.
Certified or Registered Medical Assistant, or Licensed Vocational Nurse (LVN) license in Texas if working as an LVN.
Six months of previous health care facility clinical experience as an LVN, MA, CNA, or in other patient care, or completion of an internal THR MA externship training program in lieu of experience.
BCLS (Basic Cardiac Life Support), maintained every two years and required before providing independent patient care; certification must be obtained within 30 days of hire.
THR Urine Drug Collector training, maintained every five years and required before providing independent care; training must be completed within 30 days of hire.
Demonstrate discretion, good judgment, diplomacy, decision-making, and a customer service attitude.
Ability to work three 12-hour shifts per week, including rotating days, weekends, and holidays, from 7:45 AM to 8:15 PM.

Nice To Haves

Previous experience with an electronic health record.

Responsibilities

Guide consumers and their secondary guests through the urgent care visit to enhance the consumer experience, maximize throughput, and deliver clinical excellence.
Assist providers with care and treatment, laboratory testing, procedures, and other clinical duties.
Perform patient registration, collect payments, room patients, and complete patient discharge.
Maintain competency and perform assigned positions on a rotating basis.
Collect identification and payor-related documentation and register patients using the EPIC workflow.
Measure and document vital signs, and communicate the results to the consumer and provider.
Document the chief complaint, allergies, health history, and current medications accurately in EPIC for provider review.
Perform and document laboratory testing and collections according to provider orders or standard operating procedures, including venipuncture after competency check-off.
Administer and document oral and intramuscular medication using the appropriate medication verification workflow.
Assist providers with procedures, including maintaining a sterile field, laceration repair, incision and drainage, and application of orthopedic goods; assist with ortho-glass application.
Build trust and rapport with consumers and secondary guests by behaving professionally and empathetically and following patient experience standards.
Welcome consumers and secondary guests, introduce oneself, and inquire about the purpose and nature of the visit.
Recognize and immediately notify the provider of emergent patients; perform BLS, administer oxygen, and assist with emergency care.
Schedule primary care referrals for consumers.
Maintain office supplies, medical supplies, and medications at assigned par levels.
Perform facility quality checks according to established policies and procedures.
Perform other duties as assigned.
Float across multiple Texas Health Urgent Care locations.

Benefits

401(k)
Paid time off (PTO)
Medical benefits
Dental benefits
Paid parental leave
Flexible spending account
Tuition reimbursement
Student loan forgiveness
Other benefits
Opportunity to earn 20+ contact hours during orientation that can be used to renew medical assistant certification