Clinical Concierge - LMRT - Full time, Days

Texas Health • Flower Mound, TX

5d • Onsite

About The Position

The Clinical Concierge guides consumers and their secondary guests through the urgent care visit to enhance the consumer experience, maximize throughput, and deliver clinical excellence. The role performs clinical functions such as assisting providers with care and treatment, laboratory testing, and x-ray examinations, as well as patient registration, payment collection, rooming, and discharge. Concierges are expected to maintain competency and rotate among assigned positions. The position works under the direction of the Site Manager and closely with providers and other clinical staff.

The role calls for discretion, sound judgment, diplomacy, decision-making, and a customer-service attitude. Duties include gathering registration documents and entering information in EPIC; recording vital signs, histories, allergies, and medications; performing ordered laboratory tests and collections; administering medications; assisting with procedures; and conducting diagnostic x-rays within the licensed scope of practice. The Concierge also supports patient experience, identifies emergencies and assists with emergency care, schedules primary care referral appointments, maintains supplies and medications, and performs facility quality checks.

This is a full-time position based at the Flower Mound location that floats across multiple Texas Health Urgent Care locations. The schedule is three 12-hour shifts per week, 7:45 a.m.–8:15 p.m., on rotating days, weekends, and holidays.

Requirements

• High school diploma or equivalent.
• Completion of an approved LMRT training program with proficiency in chest, extremities, skull, and spine.
• Six months of previous x-ray experience, or completion of an internal THR LMRT training program in lieu of experience; successful completion of a CHCP externship at Breeze Urgent Care is also stated as a qualifying requirement.
• LMRT issued by the TMB with chest, extremities, skull, and spine specialties upon hire.
• BCLS (Basic Cardiac Life Support), maintained every two years and required before providing independent patient care, within 30 days of hire.
• THR Urine Drug Collector training, maintained every five years and required before providing independent care, within 30 days of hire.
• Ability to rotate among assigned positions and work rotating days, weekends, and holidays.

Nice To Haves

• Successful completion of a Medical Assistant education program.
• Successful completion of a CHCP externship at Breeze Urgent Care.
• Six months of previous clinical experience in a healthcare facility as an LVN, MA, CNA, or other patient-care professional.
• Six months of previous experience as a licensed LMRT.
• Experience obtaining patient medical histories, administering medications per protocol, taking vital signs, assisting with basic clinical procedures, documenting encounters in an EMR, and supporting patient flow in a clinical setting.
• Previous experience with an electronic health record, straight-arm x-ray, and orthopedics.
• Medical Assistant certification upon hire; required before administering injections.

Responsibilities

• Guide consumers and their secondary guests through the urgent care visit, supporting throughput and a positive consumer experience.
• Perform assigned duties on a rotating basis, including registration, payment collection, rooming, and patient discharge.
• Collect identification and payor documentation and register patients using the EPIC workflow.
• Measure and document vital signs, communicate the results to the consumer and provider, and document chief complaint, allergies, health history, and current medications in EPIC.
• Perform and document laboratory testing and collections according to provider orders or standard operating procedures, including venipuncture after competency check-off.
• Administer and document oral and intramuscular medications using the appropriate medication verification workflow; Medical Assistants may perform injections after competency check-off.
• Assist providers with procedures, including maintaining a sterile field, laceration repair, incision and drainage, and application of orthopedic goods and ortho-glass.
• Perform and document diagnostic x-rays within the licensed scope of practice and according to established protocols and appropriate exposure factors.
• Transfer images and applicable communications to the radiology group for overread and ensure reports are on file in the medical record.
• Welcome consumers and guests professionally and empathetically, ask about the purpose and nature of the visit, and conduct appropriate screening.
• Recognize and immediately notify the provider of emergent patients; perform BLS, administer oxygen, and assist with emergency care.
• Schedule primary care referral appointments for consumers.
• Maintain assigned office supplies, medical supplies, and medications at appropriate par levels.
• Perform facility quality checks according to established policies and procedures.
• Perform other duties as assigned.

Benefits

• 401k
• Paid time off (PTO)
• Medical benefits
• Dental benefits
• Paid parental leave
• Flexible spending
• Tuition reimbursement
• Student loan forgiveness
• More than 20 contact hours during orientation that may be used to renew a medical assistant certification
• Opportunities for growth
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED