Clinical Concierge - NCT with MA/LVN - Full time, Days

Texas Health•Flower Mound, TX

6d•Onsite

About The Position

The Clinical Concierge guides consumers and their secondary guests through the urgent care visit to enhance the consumer experience, maximize throughput, and deliver clinical excellence. The role performs a range of clinical and administrative functions, including assisting providers with care and treatment, laboratory testing, x-ray examinations, patient registration, payment collection, rooming, and discharge. Concierges maintain competency and work in assigned positions on a rotating basis. The position is part of the urgent care team, works under the direction of the Site Manager, and collaborates closely with providers and other clinical staff. It requires discretion, good judgment, diplomacy, decision-making, and a customer-service attitude. The role includes obtaining registration information, documenting patient histories and vital signs in EPIC, performing tests and medication administration within the applicable scope and competencies, assisting with procedures, and performing diagnostic x-rays according to established protocols. It also includes communicating professionally and empathetically with consumers and guests, recognizing emergencies, maintaining supplies, and completing facility quality checks. This full-time position is based at the Flower Mound location and floats across multiple Texas Health Urgent Care locations. The schedule is three 12-hour shifts per week, with rotating days, weekends, and holidays, from 7:45 a.m. to 8:15 p.m. Texas Health Breeze Urgent Care operates centers from 8 a.m. to 8 p.m., 365 days a year, and is backed by Texas Health. The organization has received the Commission on Ambulatory and Urgent Care Quality Specialty Training Commendation. During orientation, team members have the opportunity to earn more than 20 contact hours that can be used to renew medical assistant certification.

Requirements

High school diploma or equivalent.
Completion of an approved NCT training program.
Completion of a medical assistant education program, or successful completion of a vocational nurse program. A certified or registered medical assistant may qualify in lieu of completing a medical assistant education program; employees hired before 04/11/2022 are grandfathered without the MA education or certification requirement.
Six months of previous clinical experience in a healthcare facility as an LVN, MA, CNA, or other patient-care professional.
Six months of previous x-ray experience, or completion of an internal THR NCT training program in lieu of experience.
NCT (Non-Certified Radiology Technician) registration with the Texas Medical Board upon hire.
Texas LVN license upon hire, if working as an LVN.
BCLS (Basic Cardiac Life Support), maintained every two years and required before providing independent patient care; must be obtained within 30 days of hire.
THR Urine Drug Collector training, maintained every five years and required before providing independent care; must be completed within 30 days of hire.
Demonstrate discretion, good judgment, diplomacy, decision-making, and a customer-service attitude.
Perform duties within the applicable licensed scope of practice and required competencies.

Nice To Haves

Six months of previous experience as a licensed NCT.
Previous experience with an electronic health record.
Previous straight-arm x-ray experience.
Previous orthopedic experience.

Responsibilities

Guide consumers and their secondary guests through the urgent care visit and support a positive patient experience.
Collect identification and payor-related documentation and register patients using the EPIC workflow.
Measure and document vital signs, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level, and communicate the results to the consumer and provider.
Document the chief complaint, allergies, health history, and current medications accurately in EPIC for provider review.
Perform and document laboratory testing and specimen collection per provider orders or standard operating procedures, including venipuncture after competency check-off.
Administer and document oral and intramuscular medication using the appropriate medication verification workflow; medical assistants may perform injections after the required competency check-off.
Assist providers with procedures, including maintaining a sterile field, laceration repair, incision and drainage, applying orthopedic goods, and assisting with ortho-glass application.
Perform diagnostic x-rays within licensed scope of practice as ordered and verified by the provider; follow established protocols and use appropriate exposure factors for care and safety.
Transfer images and applicable communications to the radiology group for overread and ensure reports are on file in the medical record.
Welcome consumers and guests, inquire about the reason for the visit, and build trust and rapport through professional, empathetic conduct consistent with patient experience standards.
Recognize and immediately notify the provider of emergent patients; perform BLS, administer oxygen, and assist the provider with emergency care.
Schedule primary care referrals for consumers.
Maintain office supplies, medical supplies, and medications at assigned par levels.
Perform facility quality checks according to established policies and procedures.
Perform other duties as assigned.
Maintain competency and perform assigned positions on a rotating basis.
Complete patient registration, payment collection, rooming, and discharge functions.