Clinical Concierge - NCT with MA/LVN - Full time, Days

Texas Health Resources•Flower Mound, TX

6h•Onsite

About The Position

The Clinical Concierge guides consumers and their secondary guests through the urgent care visit to enhance the consumer experience, maximize throughput, and deliver clinical excellence. The role performs clinical and administrative functions, including assisting providers with care and treatment, laboratory testing, x-ray examinations, patient registration, payment collection, rooming, and discharge. Concierges maintain competency and rotate among assigned positions. The position works under the direction of the Site Manager and closely with providers and other clinical staff, and requires discretion, sound judgment, diplomacy, decision-making, and a customer-service orientation. The role is based at the Flower Mound location and floats across multiple Texas Health Urgent Care locations. The schedule is full time, three 12-hour shifts per week, rotating days, weekends, and holidays, from 7:45 a.m. to 8:15 p.m. Texas Health Breeze Urgent Care provides care for minor illnesses and injuries at centers open 8 a.m. to 8 p.m., 365 days a year. The organization has received the Commission on Ambulatory and Urgent Care Quality Specialty Training Commendation. Orientation offers the opportunity to earn more than 20 contact hours that can be used to renew medical assistant certification.

Requirements

High school diploma or equivalent.
Completion of an approved NCT training program.
Successful completion of a Medical Assistant education program, or successful completion of a vocational nurse program.
At least 6 months of clinical experience in a healthcare facility as an LVN, MA, CNA, or other patient-care professional.
At least 6 months of previous x-ray experience, or completion of an internal THR NCT training program in lieu of experience.
NCT (Non-Certified Radiology Technician) registration with the Texas Medical Board upon hire.
If an LVN, Texas State Licensed Vocational Nurse credential upon hire.
If substituting for completion of a Medical Assistant education program, certification or registration as a Medical Assistant is required. Employees hired before 04/11/2022 are grandfathered without MA education or certification.
BCLS (Basic Cardiac Life Support), maintained every two years and obtained within 30 days of hire; required before providing independent patient care.
THR Urine Drug Collector training, maintained every five years and completed within 30 days of hire; required before providing independent care.
Demonstrated discretion, good judgment, diplomacy, decision-making, and customer-service attitude.

Nice To Haves

At least 6 months of experience as a licensed NCT.
Previous experience with an electronic health record.
Previous straight-arm x-ray experience.
Previous orthopedic experience.

Responsibilities

Guide consumers and their secondary guests through the urgent care visit to support a positive experience and efficient throughput.
Collect identification and payor documentation and complete patient registration using the EPIC workflow.
Measure and document vital signs, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level, and communicate results to the consumer and provider.
Accurately document the chief complaint, allergies, health history, and current medications in EPIC for provider review.
Perform and document laboratory testing and specimen collection according to provider orders and standard operating procedures, including venipuncture after competency check-off.
Administer and document oral and intramuscular medications using the appropriate verification workflow; medical assistants may perform injections after competency check-off.
Assist providers with procedures, including maintaining a sterile field, laceration repair, incision and drainage, and application of orthopedic goods and ortho-glass.
Perform and document diagnostic x-rays within licensed scope of practice, following protocols and appropriate exposure factors; transfer images and applicable communication to the radiology group for overread and ensure reports are on file in the medical record.
Interact professionally and empathetically with consumers and guests in accordance with patient experience standards; welcome them and inquire about the purpose of the visit.
Recognize and immediately notify the provider about emergent patients, perform BLS, administer oxygen, and assist with emergency care.
Schedule primary care referrals for consumers.
Maintain office supplies, medical supplies, and medications at assigned par levels.
Perform facility quality checks according to established policies and procedures.
Perform patient rooming, payment collection, and discharge.
Maintain competency and perform all assigned positions on a rotating basis.
Perform other duties as assigned.