Clinical Concierge - Urgent Care - Full time, Days

Texas Health Resources•Flower Mound, TX

14h•Onsite

About The Position

The Clinical Concierge guides consumers and their secondary guests through the urgent care visit to enhance the consumer experience, maximize throughput, and deliver clinical excellence. The role combines clinical support with patient-facing and administrative duties, including assisting providers with care and treatment, laboratory testing, registration, payment collection, rooming, and discharge. Concierges maintain competency and work in assigned positions on a rotating basis. The position is part of the urgent care team, works under the direction of the Site Manager, and collaborates closely with providers and other clinical staff. The role requires discretion, good judgment, diplomacy, decision-making, and a customer-service attitude. The position is based at the Flower Mound location and floats across multiple Texas Health Urgent Care locations. The schedule is full time, consisting of three 12-hour shifts per week, with rotating days, weekends, and holidays. Listed hours are 7:45 a.m. to 8:15 p.m. Texas Health Breeze Urgent Care provides care for most minor illnesses and injuries at centers open 8 a.m. to 8 p.m., 365 days a year. Texas Health Breeze is backed by Texas Health and has locations across the Dallas–Fort Worth area. The organization has received a Commission on Ambulatory and Urgent Care Quality Specialty Training Commendation for formalized specialty training in clinical care and patient experience. Orientation offers the opportunity to earn more than 20 contact hours that can be used to renew medical assistant certification.

Requirements

High school diploma or equivalent.
Successful completion of a Medical Assistant education program and certification or registration as a Medical Assistant, or successful completion of a Vocational Nurse program.
Six months of clinical experience in a health care facility as an LVN, MA, CNA, or in another patient-care role, or completion of an internal THR MA externship training program in lieu of experience.
Certified or Registered Medical Assistant credential in lieu of completion of a Medical Assistant education program, or, for an LVN, an active Texas Licensed Vocational Nurse license upon hire.
BCLS (Basic Cardiac Life Support), maintained every two years and required before providing independent patient care; may be obtained within 30 days of hire.
THR Urine Drug Collector training, maintained every five years and required before providing independent care; may be completed within 30 days of hire.
Prior venipuncture competency check-off before performing venipuncture.
Discretion, good judgment, diplomacy, decision-making ability, and a customer-service attitude.

Nice To Haves

Previous experience with an electronic health record.

Responsibilities

Guide consumers and their secondary guests through the urgent care visit, enhancing their experience, maximizing throughput, and supporting clinical excellence.
Perform assigned clinical functions, including assisting providers with care and treatment and performing laboratory testing.
Register patients using the EPIC workflow; collect identification and payer-related documentation and payments.
Measure and document vital signs, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level, and communicate results to the consumer and provider.
Accurately document the chief complaint, allergies, health history, and current medications in EPIC for provider review.
Perform and document laboratory testing and specimen collection according to provider orders or standard operating procedures, including venipuncture after completing the required competency check-off.
Administer and document oral and intramuscular medications using the appropriate medication verification workflow.
Assist providers with procedures, including maintaining a sterile field, laceration repair, incision and drainage, and application of orthopedic goods and ortho-glass.
Welcome consumers and guests, ask about the purpose and nature of the visit, and interact professionally and empathetically to build trust and understanding in line with patient-experience standards.
Recognize and immediately notify the provider of emergent patients; perform BLS, administer oxygen, and assist with emergency care.
Schedule primary care referrals for consumers.
Maintain office supplies, medical supplies, and medications at assigned par levels.
Perform facility quality checks according to established policies and procedures.
Maintain competency and perform assigned positions on a rotating basis.
Perform other duties as assigned.