Clinical Concierge - LMRT - Full time, Days

Texas Health Resources • Flower Mound, TX

6h • Onsite

About The Position

The Clinical Concierge guides consumers and their secondary guests through the urgent care visit to enhance the consumer experience, maximize throughput, and deliver clinical excellence. The role performs clinical functions such as assisting providers with care and treatment, laboratory testing, and x-ray examinations, as well as patient registration, payment collection, rooming, and discharge. Concierges maintain competency and rotate through assigned positions. The position is part of the urgent care team, works under the direction of the Site Manager, and collaborates closely with providers and clinical staff. Professional discretion, judgment, diplomacy, decision-making, and a customer-service orientation are expected.

This position is based at the Flower Mound location and floats across multiple Texas Health Urgent Care locations. The schedule is full-time, three 12-hour shifts per week, with rotating days, weekends, and holidays, from 7:45 a.m. to 8:15 p.m.

Texas Health Breeze Urgent Care treats most minor illnesses and injuries and is backed by Texas Health. Its centers are described as open 8 a.m. to 8 p.m., 365 days a year. The organization has received a Commission on Ambulatory and Urgent Care Quality Specialty Training Commendation recognizing formalized urgent-care clinical and patient-experience training. New hires can earn more than 20 contact hours during orientation that may be used to renew medical assistant certification.

Requirements

• High school diploma or equivalent.
• Completion of an approved LMRT training program, with proficiency in chest, extremities, skull, and spine.
• At least 6 months of previous x-ray experience, or completion of an internal THR LMRT training program in lieu of experience; alternatively, successful completion of a CHCP externship at Breeze Urgent Care is stated as required.
• LMRT issued by the TMB with specialties in chest, extremities, skull, and spine, upon hire.
• BCLS (Basic Cardiac Life Support), maintained every 2 years and obtained within 30 days of hire; required before providing independent patient care.
• THR Urine Drug Collector training, maintained every 5 years and completed within 30 days of hire; required before providing independent care.
• Demonstrated discretion, good judgment, diplomacy, decision-making, and customer-service orientation.

Nice To Haves

• Successful completion of a Medical Assistant education program.
• Successful completion of a CHCP externship at Breeze Urgent Care (also listed as an experience alternative).
• At least 6 months of clinical experience in a health care facility as an LVN, MA, CNA, or other patient-care professional.
• At least 6 months of previous experience as a licensed LMRT.
• Experience obtaining patient medical histories, administering medications per protocol, performing vital signs, assisting with basic clinical procedures, documenting encounters in an EMR, and supporting patient flow in a clinical setting.
• Previous experience with an electronic health record, straight-arm x-ray, and orthopedics.
• Medical Assistant certification upon hire; required before administering injections.

Responsibilities

• Guide consumers and their secondary guests through the urgent care visit, supporting patient experience and efficient throughput.
• Collect identification and payor documentation and complete patient registration using the EPIC workflow.
• Measure and document vital signs, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level, and communicate the results to the consumer and provider.
• Document chief complaint, allergies, health history, and current medications accurately in EPIC for provider review.
• Perform and document laboratory testing and specimen collection per provider orders or standard operating procedures, including venipuncture after competency check-off.
• Administer and document oral and intramuscular medications using the required medication verification workflow; perform injections as a Medical Assistant when appropriately checked off.
• Assist providers with procedures, including maintaining a sterile field, laceration repair, incision and drainage, and application of orthopedic goods and ortho-glass.
• Perform and document ordered diagnostic x-rays within licensed scope and established protocols, using appropriate exposure factors.
• Transfer images and applicable communications to the radiology group for overread and ensure reports are filed in the medical record.
• Welcome consumers and secondary guests, inquire about the visit, and ask appropriate screening questions in a professional and empathetic manner.
• Recognize emergent patients and immediately notify the provider; perform BLS, administer oxygen, and assist with emergency care.
• Schedule primary care referral appointments for consumers.
• Maintain assigned office supplies, medical supplies, and medications at appropriate par levels.
• Perform facility quality checks according to established policies and procedures.
• Perform patient rooming, payment collection, and discharge, and rotate through assigned positions.
• Perform other duties as assigned.

Benefits

• 401(k)
• PTO
• Medical benefits
• Dental benefits
• Paid parental leave
• Flexible spending account
• Tuition reimbursement
• Student loan forgiveness
• Other benefits
• More than 20 contact hours during orientation that may be used to renew medical assistant certification

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED