Clinical Concierge (LVN-Cert Medical Assistant)

Cottage Health • Santa Barbara, CA

3d

About The Position

Cottage Medical Group seeks a Clinical Concierge (Licensed Vocational Nurse-Certified Medical Assistant) for its Pediatric Specialty Clinic. The Clinical Concierge registers patients, collects payments, rooms patients, assists providers with care and treatment, discharges patients, and follows up with them. The role accompanies patients and their secondary guests throughout the visit to support clinical excellence, reduce treatment times, and improve the patient experience before, during, and after the appointment.

This position is an important part of the clinical office team and works under the direction of the Site Manager and the on-duty provider, in close collaboration with providers and other clinical staff. The role performs a variety of clinical functions requiring knowledge and integration of available standards, resources, and data, along with discretion, sound judgment, diplomacy, decision-making, and a customer-service attitude. On a rotating basis, the Clinical Concierge assists the provider with front-office and back-office duties in the outpatient management of patients. As a patient advocate, the role maintains ongoing contact with providers, patients, families and significant others, community agencies, and patient-care staff and management.

Requirements

• Successful completion of a vocational nurse or medical assistant education program, or two years of equivalent work experience.
• California licensure as a Licensed Vocational Nurse (LVN) or Medical Assistant certification.
• American Heart Association Basic Life Support (BLS) for Health Care Providers certification.
• Knowledge of urgent care medical specialty.
• Knowledge of medical terminology.
• Knowledge of electronic medical records; Epic is preferred.
• Basic computer and email skills.

Nice To Haves

• Ability to perform phlebotomy and administer injections.
• One year of experience as an LVN, medical assistant, or equivalent, including prior experience with an electronic health record and phlebotomy.

Responsibilities

• Register patients and collect payments.
• Room patients and assist providers with patient care and treatment.
• Discharge patients and follow up with them.
• Accompany patients and their secondary guests throughout the visit to support clinical excellence, reduce treatment times, and improve the patient experience.
• Perform clinical functions requiring knowledge and integration of available standards, resources, and data, as well as discretion, judgment, diplomacy, decision-making, and customer service.
• Assist providers with front-office and back-office duties in outpatient patient management on a rotating basis.
• Act as a patient advocate and maintain contact with providers, patients, families and significant others, community agencies, patient-care staff, and management.

Benefits

• Eligible employees may receive shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable.
• Manager and above positions may participate in Cottage Health’s annual management incentive program.
• Comprehensive Total Rewards offerings are referenced; details are provided on the company website.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed