Clinical Concierge - Medical Assistant
About The Position
Serves as the first point of contact for patients and plays a pivotal role in ensuring a seamless, high-quality patient experience. The role combines administrative, clerical, and clinical responsibilities to enhance workflow efficiency, optimize patient care coordination, and provide direct clinical support. The Clinical Concierge - Medical Assistant collaborates with providers, the clinical team, and administrative staff to facilitate care delivery while upholding a high standard of customer service. The position is onsite at the Health Center at Fogelsville, at 1431 Nursery St. The work schedule is a variable 12-hour shift, Sunday through Saturday, between 8 a.m. and 8 p.m.
Requirements
- Specialized Diploma as a Medical Assistant or completion of the LVPG Medical Assistant Trainee course.
- Strong multitasking, organizational, and problem-solving skills.
- Proficiency in EMR systems, word processing, and Excel.
- Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment.
- Excellent communication and interpersonal skills, demonstrating empathy and professionalism.
- Exceptional customer service and phone etiquette.
- Knowledge of clinical workflows, medical terminology, and basic patient care practices.
- BLS - Basic Life Support - American Heart Association within 30 days.
Nice To Haves
- Associate’s Degree from a Medical Assistant Program.
- One year of customer service experience in a healthcare setting.
- One of the following certifications upon hire: CCMA - Certified Clinical Medical Assistant - National Healthcareer Association; CMA - Certified Medical Assistant - American Association of Medical Assistants; CMAC - Clinical Medical Assistant Certification - American Medical Certification Association; MAC - Medical Assistant Certification - American Medical Certification Association; NCMA - National Certified Medical Assistant - National Center for Competency Testing; NRCMA - National Registered Certified Medical Assistant - National Association for Health Professionals; or RMA - Registered Medical Assistant - American Medical Technologists.
Responsibilities
- Behave professionally and empathetically to build trust, comfort, understanding, and relationships with consumers and their secondary guests.
- Coordinate and perform patient check-in and check-out, ensuring accurate registration and information collection.
- Verify insurance eligibility, collect co-pays or self-pay fees, process referrals, and schedule appointments while optimizing clinic workflow.
- Handle patient inquiries and maintain electronic medical records, ensuring accuracy and compliance.
- Maintain required logs, including quality control logs and stat cart checks.
- Measure and collect patient data, including temperature, pulse, oxygen saturation, respirations, blood pressure, height, and weight; for indicated pediatric patients, measure length and head circumference. Document data accurately in the medical record.
- Assist providers by collecting patient information, including reason for visit, chief complaint, health history, allergies, and current medications, for provider review.
- Complete patient rooming and implement standard operating procedures to expedite care and provide patient comfort.
- Identify patient risks and communicate them to the provider.
- Prepare and maintain exam rooms, including sanitation and supply stocking.
- Collect and prepare lab specimens and complete necessary requisitions.
- Administer medications and vaccinations according to provider orders and established protocols within scope of practice.
- Support patient procedures and assist with medical examinations.
- Complete follow-up phone calls to patients two to three days after discharge.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
