Clinical Concierge - Medical Assistant

Schuylkill•Lehighton, PA

2d•Onsite

About The Position

Serves as the first point of contact for patients and helps ensure a seamless, high-quality patient experience. The role combines administrative, clerical, and clinical responsibilities to improve workflow efficiency, coordinate patient care, and provide direct clinical support. The position collaborates with providers, clinical team members, and administrative staff while maintaining a high standard of customer service. The position is onsite at Health Center at Fogelsville, 1431 Nursery St. The schedule is a variable 12-hour day shift, Sunday through Saturday, between 8 a.m. and 8 p.m.

Requirements

Specialized Diploma as a Medical Assistant or completion of the LVPG Medical Assistant Trainee course.
Strong multitasking, organizational, and problem-solving skills.
Proficiency with EMR systems, word processing, and Excel.
Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment.
Excellent communication and interpersonal skills, with empathy and professionalism.
Exceptional customer service skills and phone etiquette.
Knowledge of clinical workflows, medical terminology, and basic patient care practices.
BLS (Basic Life Support) certification from the American Heart Association within 30 days.
Ability to lift and carry 25 pounds; frequent sitting, standing, and keyboard use. Patient care providers may also need to kneel, bend, squat, and perform CPR.

Nice To Haves

Associate’s degree from a Medical Assistant program.
One year of customer service experience in a healthcare setting.
One of the following certifications upon hire: CCMA (National Healthcareer Association); CMA (American Association of Medical Assistants); CMAC or MAC (American Medical Certification Association); NCMA (National Center for Competency Testing); NRCMA (National Association for Health Professionals); or RMA (American Medical Technologists).

Responsibilities

Behave professionally and empathetically to build trust, comfort, understanding, and relationships with consumers and their guests.
Coordinate and perform patient check-in and check-out, including accurate registration and information collection.
Verify insurance eligibility, collect co-payments or self-pay fees, and process referrals.
Schedule appointments to optimize clinic workflow and handle patient inquiries.
Maintain electronic medical records (EMR) accurately and in compliance with requirements.
Maintain required logs, including quality control logs and stat cart checks.
Measure and collect patient data, including temperature, pulse, oxygen saturation, respirations, blood pressure, height, and weight; for indicated pediatric patients, collect length and head circumference.
Document patient information accurately in the medical record.
Assist providers by collecting information such as reason for visit, chief complaint, health history, allergies, and current medications for provider review.
Complete the patient rooming process and follow standard operating procedures to expedite care and provide patient comfort.
Identify patient risks and communicate them to the provider.
Prepare and maintain exam rooms, including sanitation and supply stocking.
Collect and prepare laboratory specimens and complete necessary requisitions.
Administer medications and vaccinations according to provider orders and established protocols within scope of practice.
Support patient procedures and assist with medical examinations.
Complete follow-up phone calls to patients two to three days after discharge.