Clinical Concierge - Medical Assistant

Lehigh Valley Health Network•Palmerton, PA

2d•Onsite

About The Position

Serves as the first point of contact for patients and plays a pivotal role in providing a seamless, high-quality patient experience. Combines administrative, clerical, and clinical responsibilities to support efficient workflows, patient care coordination, and direct clinical care. Collaborates with providers, clinical team members, and administrative staff while maintaining a high standard of customer service. The role includes patient registration and scheduling, insurance verification, payment collection, referral processing, patient inquiries, and maintaining accurate electronic medical records. Clinical work includes collecting and documenting patient measurements and histories, rooming patients, identifying and communicating risks, preparing exam rooms, collecting laboratory specimens, administering medications and vaccinations within scope and protocol, and assisting with examinations and procedures. The position also maintains required logs and completes follow-up calls two to three days after discharge. This is an onsite day-shift position at the Palmerton–Delaware Ave location, with a variable schedule listed as Sunday–Saturday, 8 a.m.–8 p.m.

Requirements

Specialized Diploma as a Medical Assistant or completion of the LVPG Medical Assistant Trainee course.
Strong multitasking, organizational, and problem-solving skills.
Proficiency in EMR systems, word processing, and Excel.
Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment.
Excellent communication and interpersonal skills, with empathy and professionalism.
Exceptional customer service and phone etiquette.
Knowledge of clinical workflows, medical terminology, and basic patient care practices.
BLS – Basic Life Support – American Heart Association within 30 days.

Nice To Haves

Associate’s Degree from a Medical Assistant Program.
One year of customer service experience in a healthcare setting.
One of the following certifications upon hire: CCMA (National Healthcareer Association); CMA (American Association of Medical Assistants); CMAC or MAC (American Medical Certification Association); NCMA (National Center for Competency Testing); NRCMA (National Association for Health Professionals); or RMA (American Medical Technologists).

Responsibilities

Behave professionally and empathetically to build trust, comfort, understanding, and relationships with patients and their guests.
Coordinate and perform patient check-in and check-out, ensuring accurate registration and collection of information.
Verify insurance eligibility, collect copayments or self-pay fees, process referrals, schedule appointments, and handle patient inquiries.
Maintain electronic medical records accurately and in compliance with requirements.
Maintain required logs, including quality control logs and stat cart checks.
Measure and collect patient data, including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and, for indicated pediatric patients, length and head circumference; document the information accurately in the medical record.
Assist providers by collecting patient information, including reason for visit, chief complaint, health history, allergies, and current medications, for provider review.
Complete patient rooming and follow standard operating procedures to expedite care and support patient comfort.
Identify patient risks and communicate them to the provider.
Prepare and maintain exam rooms, including sanitation and supply stocking.
Collect and prepare laboratory specimens and complete required requisitions.
Administer medications and vaccinations according to provider orders, established protocols, and scope of practice.
Support patient procedures and assist with medical examinations.
Complete follow-up phone calls to patients two to three days after discharge.