Clinical Concierge - Medical Assistant

Schuylkill•Tobyhanna, PA

2d•Onsite

About The Position

Serves as the first point of contact for patients and helps ensure a seamless, high-quality patient experience. The role combines administrative, clerical, and clinical responsibilities to improve workflow efficiency, coordinate patient care, and provide direct clinical support. The Clinical Concierge collaborates with providers, clinical team members, and administrative staff while maintaining a high standard of customer service.

Requirements

Specialized diploma as a Medical Assistant or completion of the LVPG Medical Assistant Trainee course.
Strong multitasking, organizational, and problem-solving skills.
Proficiency in EMR systems, word processing, and Excel.
Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment.
Excellent communication and interpersonal skills, with empathy and professionalism.
Exceptional customer service and phone etiquette.
Knowledge of clinical workflows, medical terminology, and basic patient care practices.
BLS - Basic Life Support - American Heart Association, within 30 days.
Ability to lift and carry 25 pounds; frequent sitting and standing and frequent keyboard use. Patient-care providers may also need to kneel, bend, squat, and perform CPR.

Nice To Haves

Associate’s degree from a Medical Assistant Program.
One year of customer service experience in a healthcare setting.
CCMA - Certified Clinical Medical Assistant - National Healthcareer Association, upon hire; or CMA - Certified Medical Assistant - American Association of Medical Assistants, upon hire; or CMAC - Clinical Medical Assistant Certification - American Medical Certification Association, upon hire; or MAC - Medical Assistant Certification - American Medical Certification Association, upon hire; or NCMA - National Certified Medical Assistant - National Center for Competency Testing, upon hire; or NRCMA - National Registered Certified Medical Assistant - National Association for Health Professionals, upon hire; or RMA - Registered Medical Assistant - American Medical Technologists, upon hire.

Responsibilities

Behave professionally and empathetically to build trust, comfort, understanding, and relationships with patients and accompanying guests.
Coordinate and perform patient check-in and check-out, including accurate registration and information collection.
Verify insurance eligibility, collect co-payments or self-pay fees, and process referrals.
Schedule appointments while optimizing clinic workflow, and handle patient inquiries.
Maintain electronic medical records (EMR) accurately and in compliance with requirements.
Maintain required logs, including quality-control logs and stat cart checks.
Measure and collect patient data, including temperature, pulse, oxygen saturation, respirations, blood pressure, height, and weight; collect length and head circumference for indicated pediatric patients.
Document information accurately in the medical record.
Assist providers by collecting patient information, including reason for visit, chief complaint, health history, allergies, and current medications, for provider review.
Complete the patient rooming process and implement standard operating procedures to expedite care and provide patient comfort.
Identify patient risks and communicate them to the provider.
Prepare and maintain exam rooms, including sanitation and supply stocking.
Collect and prepare lab specimens and complete necessary requisitions.
Administer medications and vaccinations according to provider orders and established protocols within scope of practice.
Support patient procedures and assist with medical examinations.
Complete follow-up phone calls to patients within two to three days after discharge.