Clinical Concierge, Medical Assistant

Cottage Health • Buellton, CA

4d

About The Position

The Clinical Concierge is responsible for registering patients, collecting payments, rooming patients, assisting providers with care and treatment, discharging patients, and following up with them. The role accompanies patients and their secondary guests throughout the visit to support clinical excellence, reduce treatment times, and improve the patient experience before, during, and after care.

Working on a rotating basis, the Clinical Concierge assists providers with front-office and back-office duties in the outpatient management of patients. The position is part of the office team providing care in a clinical setting under the direction of the Site Manager and on-duty provider, and works closely with providers and other clinical staff. The role also performs varied clinical functions that require knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision-making; and a customer-service orientation.

As a patient advocate, the Clinical Concierge maintains continuous contact with providers, patients, patients’ families and significant others, community agencies, patient-care staff, and management.

Requirements

• High school diploma.
• Graduate of an accredited Medical Assistant program or two years of equivalent work experience.
• American Heart Association Basic Life Support (AHA BLS) upon hire.
• Knowledge of the urgent care medical specialty.
• Knowledge of medical terminology.
• Knowledge of electronic medical records; EPIC EMR is preferred.
• Basic computer and email skills.
• One year of experience as a Medical Assistant or equivalent, including prior electronic health record and phlebotomy experience.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Exceptional customer service and phone etiquette.
• Effective communication skills.
• Correct grammar, spelling, and punctuation skills.

Nice To Haves

• Urgent Care experience.
• Familiarity with EPIC EMR.

Responsibilities

• Register patients and collect payments.
• Room patients and assist providers with care and treatment.
• Discharge patients and follow up with them.
• Accompany patients and their secondary guests through the patient experience before, during, and after visits.
• Assist providers with front-office and back-office duties in outpatient patient management on a rotating basis.
• Perform clinical functions in a clinical setting using available standards, resources, and data.
• Advocate for patients and maintain communication with providers, patients, families and significant others, community agencies, patient-care staff, and management.
• Maintain effective, organized systems to support timely patient flow.

Benefits

• Eligible employees may receive shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable.
• Cottage Health offers comprehensive Total Rewards; specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED