Clinical Concierge - Medical Assistant

Lehigh Valley Health Network•Pottsville, PA

2d•Onsite

About The Position

Serves as the first point of contact for patients and helps ensure a seamless, high-quality patient experience. Combines administrative, clerical, and clinical responsibilities to improve workflow efficiency, coordinate patient care, and provide direct clinical support. Collaborates with providers, clinical team members, and administrative staff while maintaining high standards of customer service.

Requirements

Specialized Diploma as a Medical Assistant or completion of the LVPG Medical Assistant Trainee course.
Strong multitasking, organizational, and problem-solving skills.
Proficiency in EMR systems, word processing, and Excel.
Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment.
Excellent communication and interpersonal skills, with empathy and professionalism.
Exceptional customer service and phone etiquette.
Knowledge of clinical workflows, medical terminology, and basic patient care practices.
Basic Life Support (BLS) certification from the American Heart Association within 30 days.

Nice To Haves

Associate’s Degree from a Medical Assistant Program.
One year of customer service experience in a healthcare setting.
Upon hire, one of the following certifications: CCMA (National Healthcareer Association); CMA (American Association of Medical Assistants); CMAC (American Medical Certification Association); MAC (American Medical Certification Association); NCMA (National Center for Competency Testing); NRCMA (National Association for Health Professionals); or RMA (American Medical Technologists).

Responsibilities

Behave professionally and empathetically to build trust, comfort, understanding, and relationships with consumers and their guests.
Coordinate and perform patient check-in and check-out, ensuring accurate registration and information collection.
Verify insurance eligibility, collect co-payments or self-pay fees, process referrals, and schedule appointments to optimize clinic workflow.
Handle patient inquiries and maintain accurate, compliant electronic medical records.
Maintain required logs, including quality control logs and stat cart checks.
Measure and collect patient data, including temperature, pulse, oxygen saturation, respirations, blood pressure, height, and weight; for indicated pediatric patients, collect length and head circumference. Document results accurately in the medical record.
Assist providers by collecting patient information, including reason for visit, chief complaint, health history, allergies, and current medications, for provider review.
Complete patient rooming and follow standard operating procedures to expedite care and provide patient comfort.
Identify patient risks and communicate them to the provider.
Prepare and maintain exam rooms, including sanitation and supply stocking.
Collect and prepare lab specimens and complete required requisitions.
Administer medications and vaccinations according to provider orders and established protocols within scope of practice.
Support patient procedures and assist with medical examinations.
Complete follow-up phone calls to patients two to three days after discharge.