Clinical Concierge - Medical Assistant

Schuylkill•Pottsville, PA

23h•Onsite

About The Position

Serves as the first point of contact for patients and helps ensure a seamless, high-quality patient experience. The role combines administrative, clerical, and clinical responsibilities to improve workflow efficiency, coordinate patient care, and provide direct clinical support. The Clinical Concierge collaborates with providers, clinical teams, and administrative staff to facilitate care delivery while maintaining a high standard of customer service. This is an onsite position at Schuylkill Medical Plaza in Pottsville, with a variable Sunday–Saturday schedule between 8 a.m. and 8 p.m.

Requirements

Specialized Diploma as a Medical Assistant or completion of the LVPG Medical Assistant Trainee course.
Strong multitasking, organizational, and problem-solving skills.
Proficiency with electronic medical record systems, word processing, and Excel.
Ability to adapt to changing priorities while remaining efficient in a fast-paced healthcare environment.
Excellent communication and interpersonal skills, with empathy and professionalism.
Exceptional customer service skills and phone etiquette.
Knowledge of clinical workflows, medical terminology, and basic patient care practices.
BLS (Basic Life Support) certification from the American Heart Association within 30 days.
Ability to lift and carry 25 pounds; frequent sitting, standing, and keyboard use; role-specific patient-care activities may include kneeling, bending, squatting, and performing CPR.

Nice To Haves

Associate’s degree from a Medical Assistant program.
One year of customer service experience in a healthcare setting.
One of the following certifications upon hire: CCMA (National Healthcareer Association), CMA (American Association of Medical Assistants), CMAC or MAC (American Medical Certification Association), NCMA (National Center for Competency Testing), NRCMA (National Association for Health Professionals), or RMA (American Medical Technologists).

Responsibilities

Build trust and positive relationships with patients and accompanying guests through professional and empathetic interactions.
Coordinate and perform patient check-in and check-out, including accurate registration and information collection.
Verify insurance eligibility, collect co-payments or self-pay fees, and process referrals.
Schedule appointments while optimizing clinic workflow and respond to patient inquiries.
Maintain accurate and compliant electronic medical records and required logs, including quality-control logs and stat-cart checks.
Measure and collect patient data, including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and, for indicated pediatric patients, length and head circumference.
Document patient information accurately in the medical record.
Assist providers by collecting the reason for visit, chief complaint, health history, allergies, and current medications for provider review.
Complete patient rooming and follow standard operating procedures to expedite care and promote patient comfort.
Identify patient risks and communicate them to the provider.
Prepare and maintain exam rooms, including sanitation and supply stocking.
Collect and prepare laboratory specimens and complete required requisitions.
Administer medications and vaccinations according to provider orders, established protocols, and scope of practice.
Support patient procedures and assist with medical examinations.
Make follow-up phone calls to patients two to three days after discharge.