Clinical Concierge (LVN-Cert Medical Assistant) - Float

Cottage Health • Goleta, CA

2d • Onsite

About The Position

The Clinical Concierge-Float registers patients, collects payments, rooms patients, assists providers with care and treatment, discharges patients, and follows up with them. The role accompanies patients and their secondary guests throughout the visit to support clinical excellence, reduce treatment times, and enhance the patient experience before, during, and after the appointment.

The position assists providers with front-office and back-office duties in outpatient patient management on a rotating basis. Working under the direction of the Clinic Manager and the on-duty provider, the Clinical Concierge is an important member of the clinical office team and works closely with providers and other clinical staff. The role also performs varied clinical functions requiring sound judgment, discretion, diplomacy, decision-making, and a customer-service orientation. As a patient advocate, the position has ongoing contact with providers, patients, families and significant others, community agencies, patient-care staff, and management.

The Clinical Concierge-Float works across ambulatory sites in a region as needed. Assignments may involve remaining at one site for an extended period to cover a leave of absence or traveling daily to support locations with the greatest volume and need. A personal vehicle is required to travel between work locations.

Requirements

• Successful completion of a Vocational Nurse or Medical Assistant education program, or two years of equivalent work experience.
• California Licensed Vocational Nurse (LVN) upon hire, or Medical Assistant certification upon hire.
• American Heart Association Basic Life Support (AHA BLS) certification upon hire.
• Class C California Driver License and verification of an acceptable driving record from the California Department of Motor Vehicles upon hire.
• Knowledge of medical terminology.
• Knowledge of electronic medical records; Epic is preferred.
• Basic computer and email skills.
• At least one year of experience as an LVN or Medical Assistant, including prior experience with an electronic health record and phlebotomy.
• Ability to maintain effective, organized systems to ensure timely patient flow.
• Exceptional customer service and phone etiquette.
• Correct grammar, spelling, and punctuation skills.
• Ability to acclimate quickly to a new environment.
• Ability to travel between work locations using a personal vehicle.

Nice To Haves

• Ability to perform phlebotomy and administer injections.
• Two years of experience as an LVN or Medical Assistant, including prior experience with an electronic health record and phlebotomy.

Responsibilities

• Register patients and collect payments.
• Room patients and assist providers with care and treatment.
• Discharge patients and follow up with them.
• Accompany patients and their secondary guests throughout the visit to support clinical excellence, reduce treatment times, and improve the patient experience.
• Assist providers with front-office and back-office duties in outpatient patient management on a rotating basis.
• Perform clinical functions in the ambulatory clinic setting using available standards, resources, and data, with discretion and sound judgment.
• Act as a patient advocate and communicate with providers, patients, patient families and significant others, community agencies, patient-care staff, and management.
• Float among regional ambulatory sites based on leadership direction and operational needs.
• Travel between work locations using a personal vehicle.

Benefits

• Eligible employees may receive shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable.
• Manager and above positions may participate in Cottage Health’s annual management incentive program.
• Cottage Health provides a comprehensive Total Rewards offering; details are available at the linked Total Rewards page.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed